Specialist, Implementation - Level 8

Overview

Purpose of the Team

• The Customer Implementation Services team provides customer processing implementation support for Client's new and core products and services in the form of processing and technical consultancy/advisory and project management services for existing and new customers.
• We work in partnership with the account team representatives and market delivery managers / Technical account managers and product delivery in the regional offices and are focused on providing superior technical and product support to customers during their processing implementations.

Job Description

• Act as central point of contact for customers and/or Client customer representatives throughout processing implementation project end-to-end execution.
• Assess and document customer needs and according implementation impacts on customers' and Client's core and non-core processing systems and platforms.
• Act as processing implementation advisor, to customers' processing support staff. Provide guidance to execute all necessary processing implementation activities
• Deliver standard through complex implementation activities ensuring quality and reliability of the implementations.
• Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement?
• Are you able to cope with a fast changing and ambiguous environment?

Role

• Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.
• Assures processing interfaces with Client's electronic payment processing systems are compliant with Client's global product rules and specifications.
• Execute extensive and comprehensive initial end-to-end processing system impact analyses for multiple key customer processing implementation projects in parallel.
• Execute standard and non-standard customer testing processes, focus on technical processing customer interfaces.

All About You

• Education: Bachelor's degree in Information Technology, Computer Science, Programming, Systems Engineer, Computing Systems Engineer, Telecommunications Engineer or similar
• Ability to interact well with customers
• Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
• Project management skills.
• Experience with card management systems
• Relevant experience in "Information Technology” system knowledge, with understanding of network technology, applications, and project management.
• Design thinking
• Ability to design HTML using CSS
• SQL basic - intermediate knowledge
• Experience using and querying databases
• API Knowledge for Java and open languages
• Development systems methodologies knowledge
• Card payment, Authorization, Clearing and Settlement processes knowledge
• Know the basics of 4 party model
• Familiar with currency conversion concepts
• English spoken, Spanish will be an advantage
• Occasional domestic and international travel