Functional Consultant, Professional Services

Job Description

The Functional Consultant – Professional Services will lead the execution of Icertis contract management and supply‑chain solutions across diverse industries. Working closely with business stakeholders, engineering, QA, and support teams, you will gather requirements, design functional solutions, configure the platform, and ensure successful deployments while feeding valuable insights back into the product roadmap and internal consulting capabilities.

Responsibilities

• Execute Icertis product implementations following the company methodology, adhering to scope, schedule, and effort.
• Collaborate with business partners to design best‑of‑breed solutions that meet implementation objectives.
• Lead requirement gathering and functional design activities across multiple engagements.
• Coordinate with Engineering, Quality Assurance, and Support teams to ensure seamless delivery.
• Own system configuration, testing, and deployment for each project.
• Mentor and contribute to capability building within the Professional Services group.
• Provide actionable feedback to the product team to influence the Icertis roadmap.
• Manage client communications, ensuring clear expectations and strong relationships.
• Monitor project health, identify risks early, and implement mitigation strategies.
• Document implementation best practices and lessons learned for future engagements.

Qualifications

• Minimum 3 full‑life‑cycle enterprise application implementations in a project lead or manager role.
• Prior experience implementing contract management or supply‑chain applications (highly preferred).
• Engineering degree from a reputed institute; MBA in a related field is a distinct advantage.
• Strong analytical skills with the ability to interpret data trends and devise effective strategies.
• Excellent written and verbal communication skills with strong interpersonal abilities.
• Proven ability to build and maintain peer‑to‑peer relationships with client stakeholders.
• Hands‑on experience with system configuration and deployment of SaaS solutions.
• Ability to work independently and collaboratively across multiple simultaneous projects.
• Customer‑focused mindset with a track record of delivering high‑quality outcomes.
• Willingness to travel to client sites as required.

About Us

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

About The Team

Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.