Senior Manager - MFI Service & Operations

Location Name: Pune Corporate Office - Fountainhead

Job Purpose

“This position is open with Bajaj Finance ltd.”

Duties And Responsibilities

• Own and deliver automated Business Compliance reporting & dashboards for MFI and Gold businesses with high accuracy and timeliness
• Build and optimize SQL-based data pipelines and logic to support scalable analytics and reporting needs
• Design and implement Regulatory and Non-Regulatory KPI frameworks, enabling standardized performance and compliance tracking
• Drive end-to-end automation of calling workflows, including trigger-based case identification, prioritization, allocation, and disposition tracking
• Develop AI-driven monitoring solutions for real-time KPI tracking and proactive risk identification
• Create and enhance SFDC dashboards and reports to enable actionable insights for business stakeholders
• Collaborate with cross-functional teams to translate business requirements into data and automation solutions
• Continuously improve data quality, process efficiency, and automation coverage across compliance analytics

Required Qualifications And Experience

• Strong SQL and data analytics expertise
• Exposure to automation, dashboards (Power BI/Tableau/SFDC), and analytics tools
• Problem-solving mindset with high ownership and execution focus