Associate - Digital Product Management

American Express
Gurugram, Haryana, India

Job Description

The Global Risk & Compliance team is seeking a highly motivated Associate, Digital Product Management to join the Financial Crimes Products & Capabilities team and support several high-impact modernization initiatives.

In this role as a data product owner, you will help advance modernization of the Customer Risk Rating (CRR) engine, enhance data sourcing and integration, and transition legacy capabilities to modern, scalable platforms. You will collaborate with Product, Technology, Compliance, Data Governance, and business stakeholders to define requirements, strengthen data quality, and deliver enterprise-wide solutions that enable accurate and consistent customer risk assessments.

Responsibilities

As an Associate, you will support the delivery of CRR modernization initiatives by performing data analysis, identifying authoritative data sources, improving data quality and defining data standardization to ensure accurate, consistent and reliable data for customer risk assessments.

You will partner closely with Product, Technology, Compliance, Data Governance, Platforms, and Technology to align priorities and execute modernization roadmaps.

Key Responsibilities Include

  • Translate business needs and requirements into clearly defined product capabilities, features, user stories, and acceptance criteria.
  • Manage and prioritize the product backlog in partnership with Product, Technology, and business stakeholders.
  • Drive alignment across stakeholders on data requirements, business rules, product, delivery and data decisions, balancing trade-offs, dependencies, and enterprise impact.
  • Participate actively in Agile ceremonies and partner with cross-functional teams to identify challenges, evaluate solutions, and support successful delivery.
  • Analyze data requirements, identify appropriate sources of record, and define data mapping and standardization logic.
  • Partner with use-case owners and stakeholders to deliver end-to-end products and capabilities while identifying opportunities, dependencies, and gaps.
  • Assess data availability, completeness, quality and gaps across products, markets and customer segments to support reliable customer risk assessments.
  • Facilitate cross-functional working sessions, document decisions, and ensure clear ownership and follow-through on action items.
  • Support modernization of roadmaps, including milestone planning, dependency tracking and risk identification.
  • Communicate the value, progress, and impact of shared platform capabilities to leadership and partner teams.

The Ideal Candidate Is

  • Comfortable with ambiguity: Able to operate effectively in strategic platform environments where solutions may not be fully defined.
  • A systems thinker: Understands how decisions within one component or platform can impact upstream and downstream products, processes, and teams.
  • Self-directed and proactive: Identifies areas requiring analysis, documentation, or alignment and moves work forward with appropriate autonomy.
  • Highly collaborative: Builds effective partnerships across Product, Technology, Compliance, Data, and other disciplines.
  • Detail-oriented: Maintains attention to execution details while keeping broader business and platform objectives in view.
  • An effective communicator: Builds credibility across technical and non-technical stakeholders and communicates complex topics clearly.

Qualifications

  • 3+ years of experience in product management, product analysis, business analysis, or a related role.
  • Strong analytical, critical-thinking, and problem-solving skills.
  • Demonstrated experience gathering and documenting requirements, including user stories, product requirements, and acceptance criteria.
  • Experience working with platforms, infrastructure, data, or other technically complex products.
  • Ability to identify and manage cross-team dependencies, trade-offs, and competing priorities.
  • Experience with Agile delivery methodologies such as Scrum, Kanban, or SAFe.
  • Familiarity with product and delivery tools such as Jira and Confluence.
  • Strong written and verbal communication skills, with the ability to create clear documentation for both technical and non-technical audiences.
  • Ability to synthesize complex information and develop clear narratives and presentations for senior leaders.

Preferred Qualifications

  • Experience with data migration, data analysis, or platform modernization initiatives.
  • Technical fluency with data flows, APIs, system integrations, and modern platform architectures.
  • Experience with data strategy, data quality, data governance, or related data management disciplines.
  • Working knowledge of SQL, Database design or similar data querying and analytical tools.
  • Familiarity with dashboarding, reporting, or data visualization tools.

Nice to Have

We do not expect candidates to be experts in all the following areas. We are looking for someone who is curious, technically minded, and eager to continue developing their skills alongside the team.

  • Familiarity with Financial Crimes domains such as AML, KYC/EDD, sanctions screening, Customer Risk Rating, or transaction monitoring.
  • Interest in AI-assisted product workflows.
  • Experience with GCP or other modern data and analytics platforms.
  • Experience with software development or technical product management.
  • Willingness to learn new tools and technology
  • Candidate must be comfortable working in 2pm - 11pm IST shift timings.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Questions about this job

How do I apply for the Associate - Digital Product Management job at American Express?

Use the apply link on this page: you apply directly with American Express on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does American Express want for this Associate - Digital Product Management role?

The job description asks for product management, product analysis, business analysis, analytical skills, critical-thinking skills, problem-solving skills, gathering and documenting requirements and user stories. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

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Is this Associate - Digital Product Management job remote or onsite?

This is based in Gurugram, Haryana.

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