Solutions Specialist

Job Description: Solutions Engineer

● Title: Solutions Engineer

● Type: Full Time

● Location: Remote

About Veoci : www.veoci.com

Veoci is a leading SaaS platform that empowers organizations to manage critical operations, emergency response, business continuity and team collaboration in real-time. With a proven track record of success across industries like aviation, healthcare, utilities, and government, we enable our clients to replace outdated, siloed processes with seamless digital solutions. Our platform is trusted by Fortune 500 companies, major airlines, leading universities, and municipalities to improve efficiency, enhance preparedness, and achieve operational resilience.

At Veoci, you’ll be part of a dynamic and fast-growing team dedicated to solving real-world challenges with innovative technology. Our collaborative and inclusive culture encourages creativity, professional growth, and customer success. This is your opportunity to make an impact by helping organizations worldwide implement smarter, more effective systems for mission-critical operations.

About Iprime Services Pvt Ltd: www.iprimeserv.com

Iprime Services was founded as a construction company in 1955. With current management coming in, the construction operations were digitized through simple spreadsheets and this move to digital spurred us into the IT/ITES industry leading to dealerships for large IT companies like IBM, Wipro, CISCO, EMC and others as System Integrators and customer support. Since 2006 we have been in the software development business firstly as part of a large business group and then from 2016, as partners for Veoci.

With team of 75+ dedicated professionals provide critical offshore services for Veoci and other clients and are expanding our footprint rapidly adding core operational support. Our teams support Veoci in application development and many backend services. Core implementation and configuration support is provided directly by our Solution and Implementation Engineers to clients across the US.More information can be found at: www.iprimeserv.com

Position Summary :

As Veoci continues to grow, we're looking for a Solutions Engineer to configure applications on the Veoci platform and support our customers. Veoci is a no-code application development platform for building customized solutions quickly. In this role, you'll analyze processes and data flows, then digitize them using Veoci's point-and-click interface, without traditional coding. The ideal candidate works well with a wide range of stakeholders, listens closely to their needs, and turns requirements into working software solutions.

Configure and Build : Responsibilities

● Configure and customize Veoci applications to meet client requirements, turning complex business processes into streamlined digital workflows.

● Manage implementation projects from requirements gathering through deployment, delivering on time, within scope, and within budget.

● Test solutions thoroughly and resolve issues before deployment.

● Work with product managers, developers, and technical teams to make sure solutions accurately reflect client requirements.

● Refine solutions based on client feedback and changing business needs, and stay current on new platform features.

Technical Solutioning:

• Build integrations using APIs and web services (REST, SOAP, etc.).
• Use AI tools such as Gemini and Claude responsibly to speed up process design, prototyping, documentation, and repetitive tasks.

Client Engagement:

● Lead discovery calls to gather requirements, and serve as the primary technical contact during solution design and implementation.

● Support sales with technical expertise, demonstrations, and client meetings during the pre-sales process.

● Deliver in-person and virtual training for clients and internal teams.

Support and Documentation:

● Provide Level 1 and Level 2 technical support through help desk calls and tickets, including troubleshooting and identifying platform bugs.

● Analyse client processes to find inefficiencies and propose improvements.

● Create and maintain up-to-date solution documentation, including process flows, data structures, and user guides.

Qualifications:

● A bachelor’s degree in Business Management, Engineering, Computer Science or a related field is preferred.

● 2+ years of experience in a technical role, such as Solutions Engineer, Implementation Specialist, or similar.

● Excellent verbal and written communication skills as well as presentation skills, with the ability to explain technical concepts to non-technical stakeholders.

Preferred Skills

Technical and SaaS Proficiency

● Experience using Veoci or other no-code/low-code platforms such as Mendix or OutSystems.

● Strong understanding of data structures, workflows, and process automation.

● Working knowledge of web technologies (HTML, CSS, JavaScript).

● Ability to learn technical software products quickly and configure them to client needs.

● Familiarity with SupportCentral at GE or its affiliated companies is a strong plus.

Anlytical and Solution Design:

● Proven ability to translate business processes into digital solutions.

● Strong analytical and problem-solving skills, including diagnosing and resolving issues.

● Experience managing projects from conception through deployment, on schedule and within budget.

Collaboration and Client Focus

● Strong customer focus and commitment to delivering high-quality solutions.

● Ability to anticipate client needs and tailor solutions to them.

● Strong interpersonal and presentation skills, with experience collaborating across teams in a fast-paced environment.

Professionalism and Adaptability

● Ability to work independently and manage multiple projects under pressure.

● Adaptable to changing requirements, and committed to keeping up with new technologies and industry trends.

Work Hours and Location :

This role has the option for fully remote or hybrid work at he Iprime NOIDA office, with a strong preference for candidates who can regularly work PST (Pacific Standard Time) hours. While this role has the option to be remote, it may require travel a few times a year for team/company meetings.

Benefits

One of our core priorities i is to enable our employees to build a great life and career, and we believe our benefits are an important extension of that philosophy.

• Competitive salary and comprehensive benefits package, including health insurance and access to additional medical services.
• Paid time off, including parental leave and a competitive PTO package.
• Workplace flexibility in a positive and inclusive environment.
• Opportunities for professional growth and development.

Compensation :

We are looking for the best available talent for this position and compensation will exceed industry norms and match your qualifications and expectations.