Customer Success Executive

About Us

Asper.ai is a cutting-edge AI-based SaaS company focused on revolutionizing enterprise decision making, through demand planning and Revenue growth management for the Consumer-Packaged Goods (CPG) industry.

This role requires a mix of strategic thinking, technical fluency, and executional excellence, balancing innovation in AI with operational rigor, enterprise-grade security, and measurable business outcomes. The role involves acting as a trusted advisor to clients, driving best-in-class RGM execution, providing functional thought leadership, and partnering cross-functionally to shape the product roadmap.

Key Responsibilities

1) Implementation

• Lead end-to-end customer implementation of products
• Analyze customer workflows, enterprise customer data structures, and decisioning processes
• Map data fields, business rules, and end-to-end workflows to product modules and configuration frameworks
• Collaborate closely with Product, Data Science, Engineering, teams to ensure alignment on customer needs & delivery

2) Enable Customer Success

• Business liaison to connect & align on roadmap, progress
• Drive Delivery & User Adoption across customers
• Use frameworks/prepare materials to synthesize at key milestones, for senior leadership meetings

3) Generate Insights & Actions

• Review model results & provide sign off to data science
• Help business with scenario building & value articulation

Requirements

Education

• Bachelor's degree in computer science, Information Technology, or a related field is a must.
• MBA or master's degree in management is highly preferred.

Experience

• 5-8 years of industry experience

Skills & Expertise

1) Client Management

• Ability to translate client needs into actionable product development inputs & influence roadmap priorities
• Ability to conduct client workshops, drive training programs

2) Core RGM

• Strong functional expertise on RGM levers (Pricing, PPA, Mix, Promotions, Trade terms) incl. strong application in client context

3) Problem Solving

• Creative thinker, Strategic thinking, able to build business frameworks, Analytical, problem-solving & storytelling skills

4) Communication

• Strong communication skills, able to translate data & models to intelligence & actionable insights for business
• Able to drive the orchestration, development & deployment of the product within cross-functional teams seamlessly

5) AI & Tech skills

• Strong expertise in Pricing, Promotion models with ability to generate insights & storyboards
• Strong understanding of data models, APIs, integrations & structured data formats. Deep understanding of POS, Finance, Promo calendar data in CPG, Retail

Personal Attributes (Must haves)

• Highly self-driven, with the ability to take ownership and drive initiatives to completion.
• Good problem-solving skills and adaptability in a fast-paced environment.
• A passion for innovation and staying ahead in the AI and demand planning space