Application Testing & Business Process Analyst

Job Summary:

Support the development, testing, validation, and deployment of service support applications and digital

solutions by coordinating with business stakeholders and development teams, performing end-to-end

functional testing, managing business requirements and master data activities, and creating training and

knowledge-transfer documentation to support successful solution adoption.

Key Responsibilities

* Execute end-to-end functional, integration, regression and user acceptance testing for capabilities

developed under the program.

* Prepare test scenarios, test cases, expected results, test data and evidence; record defects with clear

reproduction steps, business impact and supporting screenshots.

* Validate business workflows across customer contact, case or service request handling, back-office

processing, integration, notifications, reporting and user access, as applicable.

* Coordinate with service operations, contact center, back-office, product, regional and IT stakeholders

to clarify requirements, obtain test data and resolve open questions.

* Maintain requirements, test status, defect logs, decision logs, action trackers and traceability between

business requirements, developed features and test outcomes.

* Perform master data cleansing, validation, maintenance and updates across relevant applications and

tools, ensuring accuracy, consistency, completeness and alignment with approved business rules.

* Participate in demonstrations, sprint or release reviews, solution walkthroughs and readiness

discussions; communicate risks, dependencies and unresolved defects promptly.

* Prepare and maintain user guides, process documents, standard operating procedures, quick-reference

guides, FAQs, release notes and knowledge-transfer materials.

* Support training preparation and delivery for business users, super users and support teams, including

demonstrations and post-training clarification.

* Assist with go-live readiness, cutover validation, user readiness, hypercare tracking and postimplementation issue analysis.

* Identify recurring process gaps, data-quality issues and improvement opportunities using structured

analysis and user feedback.

* Follow applicable information security, data privacy, access-control, documentation and changegovernance requirements.

Systems & Domain Exposure

* Good working knowledge of Oracle Fusion Cloud, Oracle E-Business Suite (EBS), Oracle Redwood user

experience and other Oracle applications is preferred.

* Exposure to Genesys Cloud, contact center platforms, CRM or service-management applications,

workflow tools and back-office processes is desirable.

* Awareness of Agentic AI, conversational AI, automation, workflow orchestration and digital-assistant

use cases is an advantage.

* Proficiency in Microsoft Office, particularly Excel, PowerPoint, Word and Teams; experience with

reporting or visualization tools is preferred.

JOB DESCRIPTION

Key Deliverables / Success Measures

* Timely completion of assigned test cycles with complete and reusable test evidence.

* Accurate defect documentation, prioritization support and closure or retest tracking.

* Requirement and test traceability with minimal gaps between business needs and delivered

functionality.

* Clear, current and version-controlled training and knowledge documents before release or handover.

* Effective stakeholder coordination, timely action closure and early escalation of blockers or quality

risks.

* Consistent attention to data accuracy, user experience, process controls and operational readiness.

Skills & Competencies

* Strong functional testing, analytical thinking and structured problem-solving skills.

* Ability to understand end-to-end business processes and translate requirements into practical test

scenarios.

* Good written and verbal communication, with confidence to interact with business users, developers

and program stakeholders.

* High attention to detail, documentation discipline and ability to manage multiple actions and

dependencies.

* Strong interpersonal skills, collaboration, ownership and follow-through.

* Ability to learn new applications and processes quickly and work in a changing program environment.

Education & Experience

* Graduate in engineering, computer applications, information technology, B.Sc. Information Technology,

telecommunications, business, operations or a related discipline.

* Prior experience in application testing, business analysis, process documentation, operations support or

digital-transformation programs is preferred.

* Experience in contact center operations, back-office management or service operations is an added

advantage.

* Experience working with IT development teams, business stakeholders and third-party partners is

desirable.

Work Conditions & Compliance

* Fixed-term contract for 12 months, subject to applicable company terms and conditions.

* May require coordination across functions, locations and time zones based on program needs.

* The role may require flexibility in work schedules and extended support during critical project

deliverables, testing cycles, release activities, and business priorities.

* Must maintain confidentiality of business, customer, employee and system information and comply

with applicable security and privacy requirements