Client Delivery and Account Manager (Agile/Scrum)
Beyond Border Consultants
Surat, Gujarat, India
About The Opportunity
A forward-thinking consulting firm operating at the intersection of global delivery excellence and agile transformation, we empower enterprises to scale innovation through client-centric delivery frameworks. Specializing in Agile/Scrum adoption, product ownership, and cross-border team alignment, we help Fortune 500 and high-growth startups ship value faster—without compromising quality, compliance, or team morale.
Role & Responsibilities
- Own end-to-end client delivery cycles—from intake to UAT—ensuring on-time, on-budget, and high-value outcomes aligned to Scrum/Agile tenets.
- Act as primary client liaison, managing expectations, resolving escalations, and translating business needs into sprint-ready backlogs with Product Owners.
- Coach and unblock Agile teams (Scrum Masters, Developers, QA) by removing impediments, refining ceremonies, and enforcing Definition of Done.
- Track and report delivery KPIs (Velocity, Cycle Time, Release Burndown) to stakeholders using Jira, Confluence, and Power BI dashboards.
- Coordinate with global Delivery Leads to align sprints across time zones, ensuring seamless handoffs and continuous value flow.
- Facilitate retrospectives, adapt process improvements, and scale agile practices through coaching and tooling enhancements.
Skills & Qualifications
- Must-Have
- Scrum Master Certification (CSM/PSM)
- Jira
- Confluence
- Agile ceremonies facilitation
- Sprint planning & backlog grooming
- Stakeholder management
- Client delivery lifecycle
- Velocity & burndown tracking
- Preferred
- AWS/Azure familiarity
- SAFe or LeSS knowledge
- Remote team coordination
Benefits & Culture Highlights
- Work with Fortune 500 clients across 12+ countries—no two projects are the same.
- Flat org structure with direct access to leadership and autonomy to innovate.
- Quarterly upskilling stipends + certifications sponsorship for agile & product excellence.
Skills: access,global delivery,agile,jira,stakeholder management,velocity,scrum,aws,confluence,client delivery,ceremonies