Product Manager – Healthcare Payments

About HealthRecon Connect (HRC)

We are looking for a hands-on Product Manager to scale K1, our online patient payment collection platform serving US healthcare providers. The ideal candidate will bring strong technical product management expertise, data-driven decision-making skills, and an understanding of US healthcare Revenue Cycle Management (RCM).

Key Responsibilities

• Co-own and drive the end-to-end product roadmap for patient payments, invoice ingestion, discounts, refunds, reconciliation, and Practice Management System (PMS) integrations.
• Translate business and operational requirements into clear Product Requirement Documents (PRDs), user stories, and acceptance criteria.
• Collaborate with Engineering and QA teams to deliver high-quality, reliable, and predictable product releases.
• Lead integration strategies involving APIs, database synchronization, file-based integrations, and Robotic Process Automation (RPA).
• Define and manage data models and workflows for patient accounts receivable (AR), invoices, payments, refunds, and payment posting back to PMS platforms.
• Monitor and optimize key product KPIs, including AR reduction, time-to-cash, collection rates, payment conversion, refund and reconciliation accuracy, product adoption, and customer satisfaction.
• Design and optimize patient payment activation strategies, including SMS and email outreach, paper statements, QR codes, installment plans, partial payments, and discounts.
• Use data-driven insights to prioritize product enhancements and roadmap decisions.
• Partner with Sales, Customer Success, Operations, and Client IT teams to improve product-market fit and accelerate client adoption.
• Own complex client implementations and system integrations, ensuring scalability, reliability, auditability, and compliance.

Requirements

• Bachelor’s degree or equivalent in Computer Science, Information Technology, Business Management, Information Systems, or a related field.
• Minimum of 5 years of Product Management experience in healthcare, fintech, payments, or SaaS platforms.
• Proven experience managing technical products with complex integrations.
• Hands-on understanding of APIs, data flows, system integrations, and technical product development.
• Experience in US healthcare Revenue Cycle Management (RCM).
• Familiarity with payment gateways such as Stripe or Square and payment reconciliation processes.
• Experience integrating with Practice Management Systems (PMS) or Electronic Health Record (EHR) platforms.
• Demonstrated ability to own product KPIs linked to revenue growth and operational outcomes.
• Experience with B2B SaaS products in regulated environments.
• Strong analytical, communication, stakeholder management, and cross-functional collaboration skills.