Senior Technical Product Engineer

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Role Summary

The Technical Product Engineer - AWS SRE serves as the strategic product and technical leader responsible for defining, prioritizing, and driving the development of AWS-based reliability engineering products, platforms, and automation capabilities that improve operational excellence across the enterprise. The role would combine technical depth with product leadership to bridge business and engineering needs; partner with application teams, architects, SRE engineers, and security to identify gaps, build roadmaps, and deliver scalable solutions that reduce toil, enhance resiliency, and improve observability; leverage AWS expertise, AI technologies, and agentic workflows to create intelligent, autonomous operations that are trustworthy, explainable, and safe. This role is pivotal in bridging technical depth with strategic product thinking to deliver high-quality, scalable solutions in the reliability space. You will own and drive the technical roadmap, collaborate across functions, and ensure delivery excellence with a focus on continuous improvement and customer-centricity.

Key Responsibility

Product Strategy & Roadmap

• Define AWS SRE product strategy and roadmap aligned with business goals; identify reliability challenges and transform them into scalable products and capabilities
• Conduct stakeholder interviews across application, cloud, operations, and leadership teams; prioritize investments by business value, operational impact, risk reduction, efficiency, and AI readiness
• Establish product success metrics, KPIs, and organizational reliability engineering standards and best practices

Agile Product Ownership & Backlog Management

• Create, prioritize, sequence, and maintain the product backlog ensuring stories are well-defined and sprint-ready
• Translate product vision into actionable technical initiatives, epics, features, and user stories with clear acceptance criteria
• Balance delivery between new features, technical debt resolution, and maintenance activities

AWS SRE Platform Innovation

• Identify opportunities for automation, self-service capabilities, resiliency, observability, governance, and operational efficiency
• Define new AWS SRE products, leverage AI by identifying where automation is and where human judgment is required

Technical Oversight & Quality Assurance

• Contribute to architectural design, API standards, integration frameworks, and non-functional requirements (security, performance, scalability)
• Oversee resolution of production issues, own business impact prioritization and maintain clear stakeholder communication
• Monitor sprint execution, mitigate blockers, and drive retrospectives to improve team velocity

AI-Driven Innovation & Responsible AI

• Evaluate emerging AI technologies and techniques for application in reliability engineering and platform automation
• Design, prototype, and productionize AI-powered capabilities using GenAI technologies (LLMs, RAG, MCP, agentic architectures) to address SRE challenges like incident detection, predictive alerting, and root cause analysis
• Ensure AI-powered solutions are secure, explainable, observable, cost-efficient, and compliant with enterprise governance standards

Product Delivery & Execution

• Lead product initiatives from ideation through implementation and adoption and work closely with architects and engineering teams to ensure alignment between product vision and technical implementation
• Coordinate development, testing, rollout, training, and adoption activities across teams
• Track and analyze engineering KPIs, release velocity, defect density, and system health to drive continuous improvement

Stakeholder Engagement & Communication

• Act as the primary liaison between engineering teams, business stakeholders, and executive leadership
• Run roadmap discussions and product demonstrations; Communicate product strategy, investment priorities, risks, and progress to senior leadership with executive-level presentations
• Influence cross-organizational strategic initiatives and manage dependencies within and across portfolios

Reliability Transformation & Best Practices

• Partner with development teams to improve operational readiness and reliability maturity
• Promote AI-first reliability best practices and drive adoption of AWS native capabilities and cloud best practices
• Help establish standards related to SLOs/SLIs, observability, incident management, operational excellence, automation, and reliability engineering

What You Need To Succeed (Minimum Qualifications)

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field
• 4+ years in technology, cloud engineering, product management, SRE, DevOps, or platform engineering
• Deep understanding of system architecture, distributed systems, microservices, loud services (AWS/GCP/Azure), APIs and event-driven architectures
• Strong knowledge of cloud-native platforms and cloud operating models
• Knowledge of AI foundations: prompt engineering, RAG, agentic systems, LLM design, guardrails
• Experienced with AI-assisted development tools (GitHub Copilot, Cursor, Claude Code, Kiro, Amazon Q Developer)
• Database design experience (SQL/NoSQL, relational/non-relational)
• Understanding of CI/CD pipelines, DevOps practices, and monitoring tools
• Proven experience defining and delivering enterprise technology products
• Ability to manage technical backlogs, write user stories, and prioritize roadmaps
• Proficiency in technical design reviews, architecture discussions, and trade-off analysis
• Excellent communication skills (written, verbal, executive) to influence technical and non-technical stakeholders
• Prior exposure to airline, travel, or transportation systems (nice-to-have)

Behavioral Competencies

• Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
• Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
• Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
• Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
• Inquisitive to understand customer and business expectations while creating value addition on technical solutions.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience supporting AWS cloud transformation initiatives with focus on reliability.
• Familiarity with Agile, Scrum, and Product Management methodologies.
• Experience with observability tools such as Dynatrace, CloudWatch, Grafana, Splunk, or OpenTelemetry.
• Experience designing, deploying, and scaling enterprise AI applications using Amazon Bedrock, Anthropic Claude, OpenAI APIs, or equivalent GenAI platforms.
• Familiarity with leveraging AI-assisted software engineering frameworks (e.g., Copilot, Kiro, Cursor, Bedrock) to optimize enterprise engineering workflows.
• Experience creating business cases and securing funding for strategic initiatives.
• Experience with Data Analytics for Exec-level reporting

About The Company

What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.

Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore

The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join?

• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs -exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Immerse yourself in an employee-centric culture
• Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
• Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme