Manager-Analytics Support & PLP

HDFC Bank
Mumbai Metropolitan Region

Role Description

Job Title

Manager Analytics Support & PLP

Business Unit

Direct Banking Channel

Reporting To

Vertical Head Strategic Management & Planning, Resourcing, Channel Analytics & Service Management

Job Function and Role Type

Service & Sales - Analytics, Individual Contributor

Version No

1.0

Job Purpose

Ensure planning and analytics requirements for PhoneBanking Call Centers are met with accuracy and timeliness. Manage and improve team operational efficiency, productivity, and compliance with laid-down processes.

Key Responsibilities

Planning & Analytics

Lead planning and analytics initiatives across PhoneBanking.

Track MIS team activities for efficiency and productivity.

Dispatch accurate, high-quality reports within agreed TATs.

Support units with qualitative analysis for service, sales, and compliance.

Daily Operational Efficiency/Team Management

Allocate activities efficiently based on shifts and staff.

Track performance and time management for productivity.

Conduct periodic performance reviews, meetings, and training.

Build team bandwidth and ensure minimal attrition.

Continuous Improvement in Analytics

Revamp and restructure MIS reports periodically.

Automate processes and workflows for MIS.

Incorporate process and product changes into reporting.

Ensure optimal data storage and retrieval for reporting.

Projects & Initiatives

Support and drive channel projects for efficiency and productivity.

Develop analytical capabilities and handle critical projects.

Gain in-depth knowledge of business processes and workflows.

PLP & Additional Responsibility

Prepare and submit monthly shift and late sitting allowances.

Ensure accurate preparation of performance-linked payouts.

Adhere to SOX guidelines and maintain related data.

Administrative, Compliance & Personal Efficiency

Follow system and process guidelines as per audit and management.

Ensure staff discipline and adherence to bank policies.

Plan leaves and backups effectively.

Staff Management

Train staff on software, products, and processes.

Monitor productivity and provide improvement guidance.

Encourage timely completion of work and training attendance.

Education

Minimum graduation required.

Certifications

None specified.

Key Competencies

Team management, planning and organizing, communication, analytical skills, knowledge of banking products and processes.

Major Stakeholders

PhoneBanking Units, Central Team, ADFC HR, Sales Channel Partners, Product Representatives, Admin Representatives, IT Department.

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Questions about this job

How do I apply for the Manager-Analytics Support & PLP job at HDFC Bank?

Use the apply link on this page: you apply directly with HDFC Bank on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does HDFC Bank want for this Manager-Analytics Support & PLP role?

The job description asks for Team management, planning and organizing, communication, analytical skills and knowledge of banking products and processes. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at HDFC Bank?

Apply to the HDFC Bank roles that match your experience, and tailor your resume to each job description: for this role that means showing Team management, planning and organizing, communication. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this Manager-Analytics Support & PLP job remote or onsite?

This is based in Mumbai Metropolitan Region.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with HDFC Bank, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

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