GN-I&E- Comms and Media Lean Telco Consultant

Analyst & Consultant | S&C GN - Non-Network

Management Level

Level 11 to 09

Location

Bangalore / Gurgaon / Pune

Entity

S&C GN - Non Network

Job Summary

As a Lean Telco Analyst / Consultant, you will help Communications & Media clients design and execute large-scale business and operating model transformations across the offerings of Lean Telco strategy and roadmap, Company-wide re-invention, telco restructuring and carve-outs, NetCo/ServCo separation, B2C care reinvention, B2B sales process reinvention, Process Driven IT Reinvention and AI-enabled operational improvement.

You will own defined modules or workstreams focused on assessing current-state operations, processes and operating models; defining future-state and North Star target states; developing value and business cases; and designing transformation roadmaps and implementation plans that deliver measurable business outcomes.

Must-Have Skills

Cross-Cutting Industry & Consulting Skills

• Understanding of telecom operating models, value chains and functional processes across BSS, OSS, CRM, Order management, billing, provisioning, assurance, customer operations etc.
• Familiarity with process discovery, BPMN-based process mapping, process mining and value realization concepts
• AI Fluency (fundamentals of AI, GenAI, and Agentic AI concepts) and ability to identify and qualify AI/agentic use cases within client engagements.
• Strong strategic analysis and structured problem-solving skills, including hypothesis-led issue framing, research, benchmarking, data interpretation and data-driven decision making
• Strong quantitative analysis, Excel-based modelling and business case development capabilities
• Excellent PowerPoint storytelling, presentation development and executive communication skills
• Experience supporting proposals, POVs, thought leadership and/or practice/capability development initiatives

Must-Have Skills by capability area

You are expected to possess proven experience and skills in one or more of the following capability areas

Lean Telco Strategy & Roadmap

• Experience supporting Lean Telco strategy and roadmap engagements spanning transformation ambition definition, North star definition, operating model assessment, value architecture development and roadmap creation
• Ability to assess current-state telecom operating models and performance drivers to identify transformation opportunities
• Experience developing value cases, business cases, benefits baselines and value realization frameworks
• Ability to support governance, KPI and value tracking mechanisms to drive realization of transformation outcomes
• Exposure to AI-first telco operating model concepts – where AI/agentic capabilities are designed into the target operating model from the outset

Process-Driven Reinvention

Business Reinvention

• Experience leading telecom process assessments, value discovery and eTOM-based business process transformation
• Ability to redesign customer journeys, operating models and As-Is/To-Be processes across care, sales and commercial functions
• Experience in B2C care transformation, including AI-assisted contact centers, digital self-service, Customer 360 and workforce optimization
• Experience in B2B sales transformation across lead-to-cash, quote-to-cash and order-to-cash processes, including CRM/CPQ enablement and revenue leakage reduction
• Ability to identify AI and automation opportunities, develop business cases, and drive value realization for transformation programs

IT Reinvention

• Experience supporting IT and telecom operations transformation across BSS/OSS and enterprise IT processes
• Understanding of IT operating models, ITSM frameworks and service management processes
• Knowledge of target operating model designs for IT and service management organizations
• Experience assessing and defining future states across ITSM processes including incident, request, problem and change management
• Experience performing gap analysis and opportunity identification for workflow automation, orchestration, AIOps and AI-enabled IT operations
• Familiarity with eTOM, ITIL and service management frameworks

Telecom Restructuring & Carve-outs

• Working knowledge of telco restructuring and carve-outs, including business separation, Transition Services Agreement (TSA) / service model, transition planning and commercial interface considerations
• Ability to assess process, organization, technology and service dependencies across business units
• Experience supporting service catalogue design, service management models, SLA frameworks and transition planning
• Knowledge of operating model design, governance structures and service delivery frameworks
• Understanding of TSA planning, Day-1 readiness activities and business transition requirements
• Ability to support commercial, cost and synergy assessments associated with restructuring initiatives

Good-to-Have Skills

• Hands-on exposure to AI/ML, GenAI or Agentic AI use cases in telecom operations, customer care, IT service management, sales, marketing, finance, procurement or HR
• Hands-on exposure to GenAI/agent-builder tools, prompting, and low-code/no-code agent prototyping
• Familiarity with telecom platforms and COTS products such as Amdocs, Ericsson, Netcracker, Subex, Salesforce, ServiceNow or similar BSS/OSS and enterprise platforms
• Exposure to CRM, CPQ, contact center and service management platforms
• Experience with tools such as Jira, Confluence, Rally, MS Project, Power BI, Tableau, Excel-based models or other project management and visualization platforms
• Experience with process mining tools such as Celonis, Signavio or similar platforms
• Certifications such as Lean Six Sigma, ITIL, Scrum, SAFe, eTOM or PMP are advantageous

Roles & Responsibilities

• Own defined modules or workstreams within Lean Telco engagements, from current state assessments to future state definition through recommendation development and execution planning
• Develop fact bases, process maps, maturity assessments, benchmark comparisons, cost/productivity analyses and value hypotheses across telecom functions
• Build business cases, value driver trees, KPI baselines and benefit tracking mechanisms to support value realization and transformation governance.
• Prepare client-ready deliverables including executive slides, analysis packs, implementation roadmaps, RAID logs, initiative trackers, workshop materials and POV content
• Contribute to business development, proposals, reusable assets, knowledge management and Lean Telco capability-building activities

Additional Information

This position is based at our Bengaluru/Gurgaon/Pune office. About Accenture