Product Manager

About Servify:

Servify is a global product lifecycle management platform transforming the after-sales service experience. Founded in 2015 and headquartered in India, Servify connects leading OEM brands with their sales and service ecosystems to deliver seamless customer support and service operations. Servify partners with leading brands, retailers, distributors, insurers, service providers, and carriers across Asia, North America, Europe, and the MENA region.

Servify embraces and values diversity and is committed to be an equal opportunity employer. We welcome applications from all members and will give equal consideration to all irrespective of age, disability, gender, sexual orientation, ethnicity, nationality, religion or belief.

Why Join Servify?

At Servify, you'll be part of a fast-growing global technology company that encourages innovation, ownership, and continuous learning. We offer competitive compensation, ESOPs, employee-friendly policies, modern collaboration tools, professional development opportunities, and benefits that help you do your best work.

Position Summary: We are looking for a high-impact individual to join the Product team. We thrive on the belief that ownership is paramount. We seek those who embody the ‘will to get it done or do it myself’ attitude, a genuine willingness to take initiative, and the ability to hustle and own the product lifecycle from conception to scale.

Key Responsibilities:

• Define and pioneer the next generation of products by connecting core business objectives with complex consumer problems.
• Drive AI/ML integration: Identify, evaluate, and embed Artificial Intelligence and Machine Learning models into product features to deliver highly personalized, predictive, and intelligent user experiences.
• Quantify market white space, conduct deep qualitative and quantitative analysis, and translate these findings into a compelling product vision and an execution-focused roadmap
• Author clear, data-driven product specifications and relentlessly manage product execution with finesse, ensuring product definition, goals, and requirements are backed by robust data and validation
• Maintain a relentless customer focus: Deeply engage with customers and partners, and dig into data to unearth insights and 'hidden gems' that inform innovative product development.
• Serve as a critical bridge, collaborating closely with Engineering, Design, Data Analytics, Marketing, and all relevant stakeholders to flawlessly execute the product roadmap.
• Navigate complex cross-functional challenges, proactively managing bottlenecks, making strategic trade-offs between technical constraints and business needs, and maximizing business value while building world-class customer experiences.
• Prioritize initiatives based on market dynamics and business impact, continuously evaluate product and feature performance against goals, and develop data-backed recommendations for iteration and mprovement.
• Set, own, and dramatically move key performance indicators (KPIs) and meaningful metrics for product success.
• Effectively communicate product strategy, progress, and key initiatives across all levels of the organization,including preparation and presentation of executive management updates.

Requirements:

• 3–5 years of overall experience, including 2–4 years as a Product Manager, preferably in a high-growth B2C/B2B startup or technology-driven organization.
• Proven experience in building, launching, and scaling consumer products, with measurable impact on key business and growth metrics.
• Strong product and technology mindset with a solid understanding of modern technology stacks and the ability to drive product vision and strategy.
• Hands-on experience working in Agile/Scrum environments, managing high-velocity product development and iterative releases.
• Demonstrated ability to define and execute AI-driven product strategies, leveraging Machine Learning, Deep Learning, or Generative AI capabilities.
• Good understanding of the ML product lifecycle, including data requirements, model development, deployment, experimentation, monitoring, and performance optimization.
• Ability to effectively communicate complex technical and AI/ML concepts, trade-offs, and limitations to both technical and business stakeholders.
• Strong outcome-oriented product management approach, with the ability to define success metrics, prioritize initiatives, and align cross-functional teams toward measurable business outcomes.
• Excellent analytical and data-driven decision-making skills, using product metrics, user insights, and experimentation to drive product improvements.
• Demonstrated entrepreneurial mindset, leadership, and stakeholder management, with experience delivering intuitive, customer-centric products through strong communication, collaboration, and negotiation skills. (Graduate/Postgraduate qualification preferred; relevant product experience is considered more valuable than academic credentials.)