Vice President Delivery Excellence

About the Role

We are looking for an experienced Vice President – Delivery Excellence to lead large-scale technology and delivery operations across multiple accounts and strategic engagements.

The role will be responsible for delivery leadership, operational excellence, financial performance, customer satisfaction, people leadership, and successful execution of strategic technology and business programs.

The ideal candidate should have strong experience in Technology Delivery, Product Engineering, Software Development, Client Management, P&L/financial management, and leading large cross-functional teams.

The candidate should have a good understanding of digital learning ecosystems, software development lifecycle, content and technology delivery, product engineering, cloud platforms, DevOps, and enterprise technology operations.

Prior experience in EdTech, Digital Learning, Learning Services, Publishing, SaaS, or Technology Services will be strongly preferred.

Key Responsibilities

1. Delivery & Operational Leadership

• Lead end-to-end delivery operations across Technology, Product, Content, Engineering, QA, DevOps, and Operations.
• Ensure successful execution of strategic engagements while maintaining high standards of quality, timelines, productivity, and customer satisfaction.
• Establish strong delivery practices, accountability, and execution discipline across the organization.
• Manage multiple accounts and delivery functions while ensuring operational efficiency and business continuity.
• Identify delivery challenges proactively and drive timely resolution of critical issues and escalations.
• Continuously improve delivery effectiveness, productivity, quality, and operational performance.2. Business & Financial Management
• Own delivery-related revenue, margins, costs, profitability, and financial performance.
• Partner with Sales and Account Management teams on business growth, renewals, account expansion, and new opportunities.
• Monitor account and portfolio performance against business targets.
• Drive effective resource utilization, capacity planning, productivity, and cost optimization.
• Provide leadership with insights on revenue, margins, operational performance, and business risks.
• Contribute to overall business growth through strong delivery performance and customer relationships.3. Client & Executive Stakeholder Management
• Act as a strategic interface between enterprise clients, business leaders, delivery teams, and executive leadership.
• Build and maintain strong relationships with key enterprise customers.
• Lead executive-level delivery reviews, customer governance discussions, and business conversations.
• Handle customer escalations and ensure timely resolution of critical delivery issues.
• Drive customer satisfaction, confidence, retention, and long-term relationships.
• Work closely with Sales and Account Management teams to identify opportunities for account growth and expansion.4. Technology & Engineering Delivery
• Work closely with Engineering and Product leadership to ensure effective execution of technology programs.
• Demonstrate strong understanding of SDLC, Product Engineering, Cloud Platforms, DevOps, Release Management, and Deployment cycles.
• Collaborate with Product, Engineering, QA, Infrastructure, and DevOps teams to align technology execution with business priorities.
• Ensure effective coordination between Content and Technology teams for integrated delivery.
• Drive engineering execution standards, quality, scalability, reliability, and continuous improvement.
• Provide leadership oversight across application development, technology platforms, integrations, and digital transformation initiatives.5. People & Cross-Functional Leadership
• Lead large and diverse teams across Content, Instructional Design, Product, Engineering, DevOps, QA, Delivery, and Operations.
• Build a strong culture of ownership, accountability, collaboration, and execution excellence.
• Develop and mentor Delivery Managers, Program Managers, Engineering Leaders, and other functional leaders.
• Drive talent development, succession planning, capability building, and employee engagement.
• Ensure effective collaboration across business and technology functions.
• Build high-performing leadership teams capable of managing complex and large-scale delivery environments.6. Performance Management & Business Insights
• Own and drive key delivery and operational KPIs across accounts and functions.
• Track metrics related to revenue, margins, utilization, productivity, quality, customer satisfaction, and delivery performance.
• Use dashboards and management reporting to identify performance gaps, trends, risks, and improvement opportunities.
• Provide actionable business insights to executive leadership to support strategic decision-making.
• Establish effective governance mechanisms to ensure accountability and execution discipline.7. Operational Excellence & Continuous Improvement
• Drive organization-wide initiatives to improve delivery efficiency, productivity, quality, and cost effectiveness.
• Identify and eliminate operational bottlenecks and recurring delivery challenges.
• Standardize effective delivery practices across accounts and functions.
• Promote the use of technology, automation, analytics, and AI to improve operational outcomes.
• Establish a culture of continuous improvement and measurable business impact.Must-Have Skills
• Technology Delivery & Operational Leadership
• Large-Scale Delivery Management
• P&L, Revenue & Margin Management
• Client & Executive Stakeholder Management
• Product & Engineering Delivery
• Software Development / SDLC Understanding
• Cross-Functional Team Leadership
• People Leadership & Talent Development
• Operational Excellence & Process Improvement
• Escalation & Risk Management
• Business Growth & Account Expansion
• Cloud, DevOps & Technology Operations UnderstandingGood to Have
• Experience in EdTech / Digital Learning / Learning Services
• Experience with Content Delivery and Learning Operations
• Exposure to LMS, digital learning platforms, content technology, or learning ecosystems
• Experience with SaaS / Technology Services / Publishing
• Exposure to global delivery models and multi-country stakeholder management
• Experience working with enterprise customers across international markets
• Understanding of AI, automation, digital transformation, and emerging technology trendsPreferred Candidate Background
• 20+ years of overall experience with 15+ years in technology/delivery leadership.
• Proven experience managing large delivery organizations and multiple enterprise accounts.
• Strong track record of managing revenue, margins, profitability, and operational performance.
• Strong technology foundation with experience in software development, engineering, product or technology delivery.
• Experience managing senior stakeholders and enterprise customers.
• Demonstrated ability to build high-performing teams and develop leadership talent.
• Experience across multiple industries or technology environments, with the ability to adapt to a dynamic business environment.
• Prior experience in EdTech, Digital Learning, Learning Services, Publishing, SaaS, or Technology Services would be an advantage.
• Strong communication, executive presence, business acumen, and strategic thinking.
• Pune-based candidates or candidates willing to work from Pune are preferred.

Qualification: BE/BTech / BCA / MCA in IT, Computer Science or related field, MBA