Application Service Management -Remedy

Zensar Technologies

Pune Division, Maharashtra, India

Job Description

Relevant IT experience of 4-6 years in BMC Remedy (9.x) development and BMC Helix Setup and Admin
Must have skills- Remedy and ITSM development, ARS, CMDB, ADDM, SQL Server 2014
Development experience in ITSM modules like change incident problem, work order, SRM, SLM
Good to have hands on atrium core, comprehensive experience on Action request system
Added advantage to have C#, Asp.net, Powershell skills
Experience in Production Support (L2 support) and enhancement
Good to have ITIL certification
Strong in OOPS concept, designing and providing technical solutions
Should be able to take ownership of solution provided and deliver it
Should be able to gather requirements from customer and deliver independently
Excellent communication skills both written and verbal
Onboard Users on Remedy / Helix
Migrate from Remedy (on-prem) to Helix (SaaS)
Address Remedy / Helix Support Issues in a timely and efficient manner
Proactively identify problem areas and suggest solutions
Troubleshoot bugs in custom development
Assist with innovative solutions to solve Business Problems using Remedy / Helix
Build a stronger team with your presence

Responsibilities

Peform Operational Support

Design custom functionality as needed in ITSM tool

Assist with ITSM integrations

Assist with ITSM migration

Qualifications

Relevant IT experience of 4-6 years in BMC Remedy (9.x) development and BMC Helix Setup and Admin

About Us

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

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