Salesforce Loyalty Management Developer

Position: Salesforce Loyalty Management Developer

Location: India Remote

Duration: 6 Months with a possibility for an extension

Working hours: Morning shift

Role overview:

• We are seeking an expert Salesforce Loyalty Management Developer to design, implement, and optimize our enterprise loyalty and customer engagement platform. In this role, you will be the core technical SME responsible for building scalable loyalty program architecture—configuring complex promotion rules, implementing global promotion engines, developing custom loyalty business APIs, and managing automated release deployments using Copado.
• The ideal candidate combines advanced programmatic Salesforce expertise with deep domain knowledge of Salesforce Loyalty Management Cloud and CI/CD release management practices.

Key Responsibilities:

• Architect and implement end-to-end Loyalty Management Cloud solutions, including program setups, tier structures, member management, point accruals, and redemptions.
• Configure and optimize complex Loyalty Process Rules, Promotion Setup, Action Rules, and Decision Tables to power dynamic, automated customer engagement strategies.
• Lead the technical implementation of global promotion management workflows, ensuring scalability across multi-currency, multi-region, and multi-brand environments.
• Design, develop, and deploy robust Loyalty Business APIs (Connect REST APIs, batch integration endpoints, and pub/sub events) to integrate Loyalty Management seamlessly with web/mobile platforms, POS, and external marketing systems.
• Manage end-to-end source control, branching strategies, and environment deployments using Copado. Ensure seamless release cycles, automated quality gates, and metadata deployment for Loyalty Cloud assets.
• Write high-performance Apex, Lightning Web Components (LWC), and Flow automations to extend Loyalty Management capabilities beyond out-of-the-box functionality.
• Optimize transaction journal processing, execution limits, and high-volume data flows to ensure low latency and high availability during peak promotional events.

Required skills:

• 8+ years of hands-on Salesforce development experience, with at least 2+ years explicitly dedicated to Salesforce Loyalty Management Cloud.
• Deep expertise in configuring Loyalty Process Rules, Program Currencies, Tiers, Vouchers, Transactions, and Promotion Execution engines.
• Advanced proficiency in REST/SOAP API integration, Salesforce Connect REST APIs, and building custom Apex Web Services for real-time loyalty interactions.
• Proven experience managing multi-org deployment pipelines, version control (Git), merge conflict resolution, and metadata packaging specifically using Copado.
• Expert-level mastery of Apex, Lightning Web Components (LWC), Asynchronous Apex, and complex Flow orchestration.
• Strong understanding of Large Data Volume (LDV) strategies, Governor Limits, and event-driven architectures (Platform Events, Pub/Sub API).

Preferred certifications:

• Salesforce Loyalty Management Accredited Professional
• Copado Certified Developer / Fundamentals
• Salesforce Certified Platform Developer I & II
• Experience integrating Loyalty Management with Salesforce Marketing Cloud (SFMC) or Data Cloud.
• Background in retail, e-commerce, hospitality, or CPG brand engagement workflows.