Technical Project Manager - ServiceMax/Salesforce

About the role

We’re looking for a Technical Program Manager (TPM) to run delivery on our Salesforce (SFDC) and ServiceMax (SVMX) Field Service programs. You’ll coordinate business stakeholders, functional analysts, developers and system integrators to deliver releases, enhancements and integrations that support our global service organization. This is a delivery and coordination role, not a hands-on developer role. You need enough platform knowledge to understand the work, question estimates, spot risks, and turn business needs into technical work items.

please share profile to venkat@techzsoft.com

Key responsibilities

• Own end-to-end planning and execution of SFDC/SVMX projects and releases, covering scope, schedule, budget, resources and risk.
• Run Agile ceremonies (sprint planning, stand-ups, reviews, retros) and maintain backlogs, epics and roadmaps in Jira and Confluence.
• Manage release and deployment readiness: sandbox strategy, environment refreshes, test cycles (SIT/UAT), cutover plans, go-live and hypercare.
• Track dependencies with connected systems such as SAP/ERP.
• Identify, escalate and mitigate risks and issues, and keep RAID logs and status reports current.
• Give clear, regular updates to leadership and steering committees using dashboards, milestone tracking and initiative summaries.
• Make sure validated-system and compliance requirements are met (e.g., documentation, GxP/CSV where applicable, SOX change controls).Required qualifications
• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or equivalent experience.
• 6+ years of IT project or program management experience, with at least 2–3 years on CRM or enterprise application projects.
• Basic working knowledge of Salesforce, including:
• Core objects (Account, Contact, Case, Asset, Work Order)
• The sandbox → production deployment lifecycle
• Basic understanding of ServiceMax / Field Service concepts, including:
• Installed Base, Work Orders, Service Contracts/Entitlements, Parts and Inventory
• Dispatch/Scheduling, the Mobile technician app, and Service Flow Manager (SFM) / DataGuide / Output Docs at a conceptual level
• Proven experience with Agile/Scrum and hybrid delivery models.
• Strong skills in Jira, Confluence, MS Project or Smartsheet, and MS Office.
• Excellent communication and stakeholder management skills; able to work comfortably with both business leaders and technical teams.
• Experience managing offshore and onshore teams and third-party vendors/SIs.

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