Product Manager (Jaipur | Hybrid | 4-5 YOE)

Job Title: Product Manager

Location: Jaipur (on-site)

Experience: 4-5 years

Work Schedule: Hybrid (1-2 days/week - WFO); shifts are rotational

About the Role

We're looking for a Product Manager who can own the configuration, evolution, and lifecycle of our enterprise/product platforms someone equally comfortable translating business requirements into technical specs and managing stakeholders across engineering, support, and leadership.

Key Responsibilities

• Act as functional/product owner for core platforms, own configuration, feature evolution, and access/workflow models
• Gather requirements from internal and external stakeholders and translate them into technical specs with engineering teams
• Own change requests end-to-end: impact analysis, UAT coordination, and production rollout
• Define and refine workflows, escalation models, and service/configuration standards
• Lead process re-engineering and automation initiatives to improve turnaround time and user experience
• Build dashboards/reports tracking product performance, SLA adherence, and improvement roadmap
• Drive documentation, SOPs, user stories, functional specs, knowledge base
• Serve as the single point of contact between users, architects, and implementation teams

Must-Have Skills

• Strong requirement-gathering and stakeholder management experience
• Hands-on experience with product/platform configuration (not just requirements-writing actual solution design)
• Change management and UAT coordination experience
• Process mapping and workflow design
• Strong analytical skills — comfortable with data/dashboards for SLA and performance tracking
• Excellent documentation discipline (SOPs, technical-functional specs)
• Willingness to work rotational shifts (monthly rotation), on-site in Jaipur

Good to Have

• ITIL Foundation certification or equivalent service-management background
• Experience with enterprise identity/access management, ServiceNow, or similar large-scale platforms
• MBA or equivalent, especially IT-focused
• Experience in a support/service-delivery function prior to moving into product