Director, CRM Services

Position Summary

Techno functional manager with experience of working on call planning for Pharma clients

Job Responsibilities

• • Lead solution discovery, current-state assessment, and target-state architecture design on the Vault & Salesforce Platform
• Design the Vault/ CRM data model, object relationships, lifecycles, security model, and deployment approach
• Define integration architecture leveraging Vault APIs, Vault Connections, Veeva Network, and enterprise iPaaS
• Architect Veeva CRM-to-Vault CRM migration strategy: scope, sequencing, data mapping, parallel operations, cutover
• Produce architecture artifacts: HLD, LLD, integration architecture, data flow diagrams, NFR specifications
• Guide technical leads and developers on Vault design patterns; resolve technical escalations
• Lead architecture review boards; ensure adherence to Veeva Vault best practices and platform limits
• Drive reusability — build accelerators, reference architectures, and Vault solution patterns for the practice
• Support pre-sales: solution shaping, effort estimation, RFP responses, and client presentations

Education

Bachelor of Engineering

Master of Technology in Information Technology or Computer

Work Experience

5-8 years of relevant experience in a pharma analytics company or with a Pharma company in an analytics role

Behavioural Competencies

Teamwork & Leadership

Motivation to Learn and Grow

Ownership

Cultural Fit

Talent Management

Technical Competencies

Problem Solving

Lifescience Knowledge

Communication

Project Management

Attention to P&L Impact

Capability Building / Thought Leadership

Scale of revenues managed / delivered

Scale of resources managed