Senior Product Manager

SENIOR PRODUCT MANAGER

TELECOM FRAUD & DATA ANALYTICS SOLUTIONS

365squared Limited

365squared is scaling its fraud and analytics platform for fixed and mobile network operators worldwide. We are looking for a senior, subject-matter-expert Senior Product Manager to take end-to-end ownership of specific solutions in our fraud and data insights portfolio, from market strategy and analytics definition through to commercial launch, bid leadership, and in-life optimisation.

This is a senior individual-contributor product role. It is intended for a recognised telecom fraud expert who can operate with full autonomy, represent 365squared to C-Level and senior customer contacts and partners as the definitive authority on product strategy, and set the technical and commercial direction for a fast-growing, revenue-critical product line without requiring day-to-day oversight.

Artificial Intelligence sits at the core of our solutions. You should bring a deep understanding of how AI and Machine Learning are applied in fraud and analytics solutions today, and you will shape how 365squared uses AI across detection, analyst tools and the wider user experience.

You will report to the Chief Product Officer and work directly with Engineering, Sales, Customer Success, Operations and the executive team to define what 365squared builds, how it is sold, and how it is defended against competitors and evolving fraud typologies.

About the Role

You will own the full product lifecycle for 365squared's messaging fraud analytics portfolio, commencing with a full review of the current portfolio, and extending to future fraud and data-monetisation solutions, including convergance to voice and other communication channels. This includes translating deep domain expertise into deliverable analytics definitions (PRDs), building the commercial and go-to-market case, and enabling Sales and Operations to sell and support the product independently.

You will also act as the senior product authority on customer bids and RFPs, and as a thought leader on the fraud landscape, providing expertise on emerging threats, competitor moves and regulatory change that will shape the roadmap.

Key Responsibilities

Product Strategy & Vision

• Own the product vision and strategy for the fraud analytics portfolio, defining scope and differentiation based on detailed knowledge of operator pain points, competitor solutions and market trends.
• Define the product roadmap, prioritising features and new fraud use cases based on customer value, technical feasibility and commercial return.
• Act as the internal authority on the evolving global fraud landscape, proactively identifying new threat vectors (beyond current scope, e.g. new GSMA-classified fraud types) and building the case for their inclusion in the roadmap.
• Champion a customer and commercially focused product approach across the business.
• Own the AI/ML strategy for your portfolio, maintaining a current and high-level understanding of how AI is being applied across fraud detection, analyst tools and customer-facing products. You will be tasked with applying your knowledge into a product roadmap with AI as a true differentiator.

New & Existing Products: Portfolio Refresh & New Product Definition

• Lead a structured review of the existing messaging fraud analytics portfolio against operator needs, competitor capability and evolving fraud typologies — defining a refresh roadmap where required.
• Own, from ideation, the end-to-end definition of new complementary solutions that extend the portfolio into adjacent fraud types or channels, based on market and customer insight.
• For both refreshed and new products, produce buildable analytics definitions
• Work hands-on with Development to scope, write PRDs/user stories, and oversee delivery through to launch and iteration — for both refreshes and new builds.

Commercial Ownership & Go-to-Market

• Build and own the business case for each product area
• Define the Go-to-Market plan, including target segments, packaging/pricing approach, key customer drivers to address, and how the solution is sold.
• Produce customer-facing collateral to a standard that Sales can engage with potential customers without Product Manager involvement.
• Track product and commercial performance through KPIs and usage data, driving continuous improvement.
• Conduct regular market analysis and use findings to inform product and commercial decisions.

Bid & Proposal Leadership

• Take ownership of bid and RFP responses relating to your product area, coordinating technical, commercial and sales stakeholders to produce compelling, accurate and compliant proposals.
• Act as the product owner in customer facing bids.
• Build and maintain a library of reusable, high-quality bid content to accelerate future responses.

Enablement, Training & Operational Readiness

• Design and deliver sales enablement (training sessions, FAQs, objection handling).
• Define the operational enablement plan, ownership model and escalation paths in consultation with Service Management and Operations leadership.
• Produce clear handover packages when transitioning ownership of any product component, enabling a clean transition with no rework.

Domain Thought Leadership & Mentoring

• Represent 365squared externally as a recognised subject-matter expert in telecom fraud, including with customers, industry bodies and at events where relevant.
• Provide informal technical and commercial mentorship to product, delivery and sales colleagues on fraud domain matters.

What You'll Bring

• 5+ years' B2B SaaS product management experience spent in telecom fraud for fixed and mobile network operators. This role requires deep subject matter expertise, it is not a generalist product role.
• Demonstrable, current expertise across major voice, SMS and related fraud types and familiarity with GSMA frameworks and definitions.
• Track record of owning a fraud or analytics product end-to-end: from opportunity discovery and analytics/detection definition, through development and launch, to commercial success and in-life optimisation.
• Experience defining hybrid detection approaches (rules-based and AI/ML) in close partnership with engineering teams, and translating complex detection logic into clear, buildable requirements. Practical knowledge of the AI/ML lifecycle to challenge and direct Engineering on its approach.
• Current expertise in applied AI for fraud and analytics such as machine learning detection techniques. Key is your ability to determine where AI adds value versus hype.
• Strong commercial acumen including business case development, pricing and margin modelling, and competitive/economic positioning against alternative third-party solutions.
• Proven leadership of bid, RFP or proposal processes in B2B telecoms.
• Excellent written and verbal communication skills, with a proven ability to translate deep technical detail into customer value for both engineering and business teams.
• Comfortable operating as the senior-most product authority on a portfolio, working independently and driving success in a fast-paced, globally distributed team, without requiring close direction.
• Highly organised and detail-oriented, capable of managing multiple concurrent workstreams (strategy, delivery, commercial, bids, enablement etc.) to a consistently high standard.

Why Join 365squared?

• Operate at the highest individual-contributor level in Product, with direct influence on company strategy.
• Take full end-to-end ownership of a revenue-critical, high-growth product portfolio at the forefront of telecom fraud prevention.
• Shape the direction of a fast-scaling platform as new products and fraud use cases are launched.
• Be part of the Proximus Group, a global leader in digital communications and innovative security solutions.