Product Manager
YES BANK
Mumbai Metropolitan Region
Strategy and Planning
- Through planning for execution and implementation of assigned tasks and projects under microfinance loan products
Policies, Processes & Procedures
- Tracking of Policy and Process adherence, gap analysis and plugging of gaps by redesigning of policy and process, liaising with stakeholders, change management.
- Implementation and closure of audits and regulatory compliance points.
- • Timely internal and external reporting.
Business Development
- Drive disbursement growth through effective product and process implementation.
- Support business expansion through cross-sell products and BC management.
- Identify and implement opportunities for product and process improvements.
Performance Monitoring & Reporting
- Monitor KPIs related to product performance, process efficiency, and business growth.
- Conduct gap analysis and track implementation of corrective actions.
- Ensure timely reporting of business and operational performance metrics.
Relationship Management
- Collaborate with Risk, Operations, Compliance, Finance, and Collections teams.
- Manage stakeholder communication for smooth execution of products and processes.
- Provide training, support, and change management for new initiatives.
Customer Relationship Management
- Develop customer-centric products aligned with market and customer needs.
- Improve customer experience through process simplification and digital initiatives.
- Support field teams in effective customer servicing and product adoption.
Risk and Internal Control
- Ensure adherence to regulatory guidelines, policies, and internal controls.
- Support audit compliance and implementation of PPAC approvals.
- Identify and mitigate operational and process-related risks through continuous monitoring.