Key Account Manager

Company Description magicpin is a local discovery and savings platform that connects users with brands and retailers across categories such as food, fashion, grocery, wellness, and more. By driving over $1B in annual business to partners nationwide, magicpin serves as an efficient marketing channel that converts online demand into in-store and online sales. Users earn rewards by sharing purchase bills, which can be redeemed as magicpin points at partner locations. The company fosters an open, collaborative, and challenging work culture that encourages individuals to explore, critique, and learn. Team members are empowered with independence and opportunities to apply and grow their skills in a dynamic environment.

Role Description This is a full-time, on-site Key Account Manager role based in Mumbai. The Key Account Manager will manage and grow relationships with strategic partners, ensuring their business objectives are met through magicpin’s platform. Daily responsibilities include overseeing account performance, driving revenue growth, coordinating marketing and promotional activities, and resolving partner issues with a focus on customer service. The role involves analyzing data and trends to optimize business planning, preparing reports and insights for key accounts, and collaborating with internal teams such as operations, marketing, and product. The Key Account Manager will also identify new opportunities within existing accounts, support contract renewals, and maintain high partner satisfaction and retention.

Qualifications

• Candidates should possess strong Account Management and Key Accounts skills, with experience in handling strategic or high-value partners.
• Candidates should possess solid Analytical Skills to interpret data, track performance metrics, and support business decision-making.
• Candidates should possess Business Planning capabilities, including forecasting, pipeline management, and growth strategy development for key clients.
• Candidates should possess Customer Service skills, with the ability to respond to partner needs promptly and maintain long-term relationships.
• Relevant qualifications include a bachelor’s degree in Business, Marketing, Management, or a related field, or equivalent practical experience.
• Beneficial skills include strong communication and negotiation abilities, proficiency in Excel or other reporting tools, and experience in tech, retail, or consumer internet platforms.
• Comfort working in a fast-paced, data-driven environment, with a proactive approach to problem-solving and cross-functional collaboration.