Technology analyst

Infosys

Pune Division, Maharashtra, India

Primary skills:Domain->Digital Commerce->Digital Commerce Platforms

Design, develop, and maintain digital adoption solutions using Whatfix. Create interactive walkthroughs, smart tips, task lists, pop-ups, beacons, and self-help widgets. Configure contextual guidance and user journeys to improve application adoption and user experience. Implement onboarding and training solutions for enterprise applications such as CRM, ERP, HRMS, and custom web applications. Integrate Whatfix with business applications and analytics platforms. Develop role-based and personalized user guidance experiences. Configure surveys, feedback collection, and user engagement initiatives. Monitor Whatfix analytics and adoption metrics to identify improvement opportunities. Collaborate with business stakeholders, product owners, training teams, and developers. Perform testing, troubleshooting, and optimization of digital adoption content. Ensure governance, accessibility, and compliance standards are followed.

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