Sr. Servicenow CSM Portal Developer

Description:

Key Responsibilities

• Solution Design & Development:
• Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions, focusing on CSM and Service Portal functionalities
• Service Portal Development
• Design, configure, and customize ServiceNow Service Portals aligned with business requirements.
• Develop reusable UI components and ensure mobile‑friendly, responsive user experiences.
• Widget Architecture & Lifecycle
• Build, extend, and maintain ServiceNow Service Portal Widgets using AngularJS, HTML, CSS, JavaScript, and server‑side scripts.
• Manage full widget lifecycle including initialization, data provisioning, event handling, and versioning.
• Catalog Integration in Portal
• Implement and customize Service Catalog items, order guides, and record producers for seamless portal consumption.
• Integrate workflows, client scripts, and UI policies to enhance catalog usability within the portal.
• Security & ACLs in Portal
• Configure and troubleshoot Access Control Lists (ACLs), roles, and client-side/server-side security within the Service Portal.
• Ensure secure access to widgets, data sources, and catalog items following best practices.
• Performance Optimization
• Optimize portal performance through efficient scripting, data caching, minimized server calls, and UI best practices.
• Conduct performance assessments and implement corrective actions to enhance load times and responsiveness.
• Theming, Branding & Accessibility
• Create and maintain portal themes, branding styles, and custom layouts aligned with UX/UI guidelines.
• Ensure portals meet accessibility standards (WCAG/ADA) for inclusive user experiences.
• Search & Knowledge Integration
• Configure and enhance ServiceNow search features including Zing search, Knowledge Base integration, and contextual search.
• Promote effective knowledge consumption within the portal.
• Upgrades, Source Control & Testing
• Support platform upgrades by validating portal functionality and remediating issues.
• Utilize Source Control (Git) and ServiceNow’s Studio for version management.
• Conduct unit testing, regression testing, and cross-browser testing for all portal components.
• Knowledge of CSM workflows and how they integrate with Service Portal.