Sr. Integrations Engineer

Job Description

Web Integration Engineer | BrightEdge India

Working hours

Aligned to US Eastern Time: 7:00 AM to 3:00 PM ET, which is 4:30 PM to 12:30 AM IST (April to November) or 5:30 PM to 1:30 AM IST (November to March). Occasional later calls with US Pacific customers.

People with Mulesoft / SAP / any platform specific integration or non customer facing experience need not apply. This is a pure customer facing website integration role.

Experience

3 to 8 years

About BrightEdge

BrightEdge is the global market leader in enterprise SEO. Its all-in-one platform helps the world's leading brands turn organic search into a core revenue channel, from deep technical analysis to research and recommendations to scaled reporting and automation.

BrightEdge became the first company in the SEO space to automate SEO, using AI and machine learning to put optimisation to work directly on customers' websites. BrightEdge is profitable, growing, and expanding globally, and we are now building our team in India.

About the Role

As a Web Integration Engineer you are the technical owner of getting Brightedge live on our customers' websites. You will lead customers through requirements, scoping and solution design, work hands-on with their web developers, agencies and IT teams, and make sure each deployment goes live on time and works correctly.

This is a customer-facing technical role. A typical day includes 3 to 5 customer calls, internal team meetings, code configuration, presentation preparation and troubleshooting. You will work across many content management systems and websites, and with customers from a wide range of industries.

You will be one of the first members of the India Integration team, with the chance to shape how it works and to grow with it.

What You Will Do

• Lead customers through requirements gathering, full scoping and solution design for integration.
• Run customer calls and drive deliverables with demanding clients; provide the code and configuration needed for integration.
• Write design documents and technical specifications for the overall solution.
• Support integration testing, system testing and user acceptance testing.
• Own the deadline for each customer deployment, from planning and implementation through training, business adoption and change management.
• Advise clients on best practices for integration, data migration and website migrations.
• Work with customers' web developers, agencies and IT teams to align on deployment practices, and negotiate where needed.
• Manage many deployments at the same time, following the BrightEdge deployment process every time.
• Follow up after every call, keep Salesforce and internal systems current, and send customers their deliverables promptly.
• Identify performance, data-collection and process gaps, and feed them back to Product Management.
• Build blueprints and automation code, and evaluate tools that improve the deployment practice.

What Success Looks Like

• Brightedge is live on each customer's website within 45 days of the deal closing.
• You comfortably handle at least 15 deployments in parallel without compromising process.
• You follow the deployment process 100% of the time, including Salesforce hygiene.
• You answer customer questions within one business day and act with a sense of urgency.
• You do what you say you will do, internally and externally.
• You learn the playbook quickly and use coaching and feedback to improve.
• You meet your quarterly MBOs.

What You Bring

Required

• 3 to 8 years of experience in web development combined with customer-facing roles (US or European customers preferred).
• At least 2 years of hands-on experience with a JavaScript framework such as React, Angular or Node.js.
• Solid understanding of at least one major programming language such as PHP, Ruby on Rails, ASP.NET, Python, Java or C++.
• Hands-on web development experience.
• Experience implementing websites or e-commerce sites for multiple customers at the same time.
• Experience leading customer calls and working with technical stakeholders from web developers to IT executives.
• Excellent communication and presentation skills.
• A bachelor's degree (BE, B.Tech, B.Sc or similar, any discipline).
• Ability to work US Eastern Time hours.A plus
• Experience with SEO or digital marketing.
• Background in a SaaS, platform or martech company.
• Experience with multiple CMS platforms and website migrations.
• Experience in a startup or early-stage environment.

Who Will Thrive Here

• A self-starter with a can-do mindset who wants to help build a new team.
• Comfortable with ambiguity and change, able to work in a mix of structured and unstructured settings, and able to pivot.
• Process driven and coachable, willing to adopt the BrightEdge playbook and take feedback.
• Proactive problem solver who acts with urgency and keeps a positive, professional demeanour with customers.
• Accountable and organised, able to prioritise many things at once.

This is an early-stage environment in India. Some people will find that exciting, and some will find it demanding. Either is fine; we want you to choose the role with open eyes.

Why Join BrightEdge

• Be among the first hires on a new India team, with direct impact on how it is built and a variety of career paths as it grows.
• Work with leading global brands across many industries and gain deep experience integrating a wide range of CMS platforms and websites.
• Work on technology that uses AI and machine learning to automate SEO, with a strong first-mover advantage.
• Join a profitable, market-leading company with strong leadership, a clear vision and plans for global expansion.
• A supportive culture where we work hard, have fun and care about our people, even in a hybrid setup.BrightEdge is an equal opportunity employer. We welcome applicants of all backgrounds and make hiring decisions based on skills, experience and potential.