Team Leader - Business Excellence

MetLife
Noida, Uttar Pradesh, India

Technical Skills

  • Expertise in Power Platform tools:
  • Power Automate (Desktop & Cloud flows)
  • Power BI (Including DAX - Data Analysis Expressions)
  • Power Apps (Canvas & Model-driven)
  • M365 Copilot (Chat, Studio, Agent development)
  • SharePoint Site
  • Working knowledge of VBA scripting, SQL, Python, Generative AI, Tableau, and RPA tools.
  • Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
  • Capability to deliver training sessions on automation and Power Platform tools.
  • Strong analytical skills include capacity planning, effort estimation, FTE modeling, and predictive analysis.

Functional Requirements

  • Experience: 4–7 years in Business Excellence / Process Improvement / Automation.
  • Proven ability to identify process gaps and apply structured root cause analysis to deliver sustainable solutions.
  • Strong stakeholder management skills with the ability to collaborate, influence, and drive outcomes.
  • Ability to plan, analyze, and drive continuous improvement and innovation initiatives.
  • Excellent communication, interpersonal, and project management skills.
  • Ability to engage with senior leadership, business partners, and global stakeholders.

Process-Specific Skills

  • Hands-on experience in creation of tools for:
  • Workflow automation
  • Data extraction and transformation
  • Development of Copilot agents and chatbots
  • Develop intuitive Power BI dashboards incorporating DAX-based calculations
  • Ability to drive an efficiency-focused and high-performance work environment.
  • Strong collaboration skills across cross-functional teams with diverse requirements.

Soft Skills

  • Excellent verbal, written, and listening skills.
  • Strong decision-making capability with a results-oriented mindset.
  • Effective negotiation and influencing skills.
  • Ability to think creatively and drive innovative problem-solving.
  • Strong relationship management with internal and external stakeholders.
  • Ability to identify business needs and evaluate alternative solutions.

Key Responsibilities

  • Operational Excellence & Strategy
  • Lead and implement business excellence initiatives aligned with organizational goals.
  • Identify and eliminate inefficiencies across key operational functions (e.g., underwriting, claims, customer service).
  • Project Leadership
  • Manage end-to-end cross-functional projects, including automation and transformation programs.
  • Develop business cases, define KPIs, and ensure effective benefits realization and tracking.
  • Process Improvement
  • Analyze existing processes to identify gaps and inefficiencies.
  • Apply data-driven methodologies to implement optimized solutions.
  • Facilitate root cause analysis and corrective/preventive actions.
  • Compliance & Risk Management
  • Ensure adherence to regulatory requirements and internal governance standards.
  • Identify operational risks and implement mitigation strategies.
  • Team Development & Collaboration
  • Mentor and coach team members on power tools.
  • Foster a culture of innovation, accountability, and continuous improvement.
  • Drive collaboration across functions to achieve business objectives.

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Questions about this job

How do I apply for the Team Leader - Business Excellence job at MetLife?

Use the apply link on this page: you apply directly with MetLife on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does MetLife want for this Team Leader - Business Excellence role?

The job description asks for Power Automate (Desktop & Cloud flows), Power BI (Including DAX - Data Analysis Expressions), Power Apps (Canvas & Model-driven), M365 Copilot (Chat, Studio, Agent development), SharePoint Site, VBA scripting, SQL and Python. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at MetLife?

Apply to the MetLife roles that match your experience, and tailor your resume to each job description: for this role that means showing Power Automate (Desktop & Cloud flows), Power BI (Including DAX - Data Analysis Expressions), Power Apps (Canvas & Model-driven). A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this Team Leader - Business Excellence job remote or onsite?

This is based in Noida, Uttar Pradesh.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with MetLife, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

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