Senior Product Manager-Credit Cards

Job Requirements

Role – Senior Manager – Portfolio Management

Function/Department – Credit Card

Location - Mumbai

Job Purpose:

Own portfolio P&L and unit economics; drive lifecycle levers; design affluent collections with Risk; govern benefit costs and migrations; and deliver disciplined MIS, forecasting and reviews.

• Portfolio P&L stewardship and unit-economics governance
• Lifecycle growth levers (activation, usage, spend deepening, attrition reduction)
• Risk partnership and affluent collections strategy
• Inorganic actions (migrations, transitions, sunsets)
• MIS, dashboards, forecasts and budgeting cadence

Primary Responsibilities:

• P&L & Unit Economics
• Build unit-level metrics and P&L with Finance
• Prepare monthly portfolio MIS (spends, activation, attrition)
• Ensure timely monthly budgeting and provisioning
• Track partner-led product costs and profitability (e.g., Maharaja Points)
• Rewards economics and breakage modelling with periodic ROI reviews and benefit rationalization cycles (quarterly/annual).
• Formal EWS (early warning) and behaviour scorecards for affluent cohorts; playbooks for pre‑emptive line controls and treatment paths.
• UPI‑on‑Credit adoption tracking, MCC/category controls, and merchant/category stimulus strategy.
• Formal dormancy and high‑value retention programs.
• Growth & Lifecycle
• Develop acquisition plans and run acquisition campaigns
• Design and execute portfolio growth campaigns to increase activation and usage
• Analyse attrition, upgrades, lifecycle and execute actions
• Plan and execute merchant/platform-led offers
• Disputes & chargeback analytics with TAT governance; systematic fee/interest reversal rules for billing errors; root‑cause loops to other relevant teams
• Analytics & Reporting
• Build and maintain dashboards
• Run forecasts and impact analysis for portfolio changes
• Develop new reports and dashboards to enhance visibility
• Risk & Collections
• Design and manage affluent-specific collections process
• Partner with Risk to monitor credit performance
• Inorganic & Transitions
• Design and execute migration plans (e.g., Vistara)

Secondary Responsibilities :

• P&L fluency & unit-economics
• Experimentation & measurement
• Analytical skills (SQL/Excel), dashboarding
• Cross-functional orchestration
• Risk/collections literacy (roll, flow, cure strategies) for premium books.
• Understanding of chargeback regimes (Visa/Mastercard) and issuer dispute ops.
• Regulatory knowhow: RBI card conduct (consent for CLI/closures/billing).
• Executive communication: crisp BRDs/PRDs, monthly business reviews, and escalation notes.

Managerial & Leadership Responsibilities

• Positive, collaborative attitude, Prolific communicator
• Ability to evaluate potential business opportunities, structure the team’s thinking, and reach insightful answers
• Experience in managing multiple cross-functional opportunities and projects in parallel
• Ambitious team player with the ability to manage the internal & external partners requirements and tasks in time sensitive situations

Qualifications: MBA Marketing / Finance / Graduate

Industries : Banking, Fintech

Experience:

• 7–10 years in portfolio mgmt/risk/analytics
• Hands-on MIS/reporting & P&L ownership
• Ability to translate insights into targeted actions