Associate Engineer - Stores [T500-29972]

About Officeworks:

Officeworks’ purpose is “we bring big ideas to life at low prices”. We are Australia’s leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create and Geeks2U. We begin with customers—our products and services provide solutions to our diverse range of customers across Australia, from households, students, small to large-sized businesses, governments, and schools.

Role Summary:

The Associate Engineer – Stores builds, tests, and supports software solutions across Officeworks store systems, encompassing point of sale (POS), mobile POS, store handheld devices (PDTs), and supporting middleware. Operating within a delivery pod, the role delivers assigned work packages within patterns and designs established by senior engineers.

The role builds technical and domain depth across front-end, back-end, database, and device platforms while contributing to system availability, code quality, and resolution of operational issues. By growing capability across the Stores application suite, the role supports in-store team members and trading continuity.

Essential:

• Education: Tertiary degree in Computer Science, Software Engineering, or a related field.
• Experience: 2+ years of experience in software engineering, inclusive of internship or practical project experience.
• Core Technologies: Foundational capability in at least one of C#, .NET, Node.js, or JavaScript frameworks (React, HTML, CSS).
• Data and Cloud: Exposure to Microsoft SQL Server, AWS services, and REST/SOAP integration architectures.
• Engineering Tools: Working familiarity with Git-based version control, CI/CD deployment pipelines, and secure coding principles.
• Problem Solving: Strong analytical and problem-solving skills with sound technical fundamentals and high attention to detail.
• Continuous Support: Exposure to ITIL-aligned incident and problem management, with an understanding of root cause remediation.
• Collaboration: Clear written and verbal communication, with the ability to work within a pod-based agile team across distributed locations.

Preferred:

• Retail Domain: Exposure to retail technology systems where downtime has direct revenue impact, including POS, payment flows, or store device fleets.
• Mobile and Device Platforms: Exposure to mobile and device application frameworks (e.g. Cordova, React Native or native Android/iOS).
• Modern Tooling: Experience working with AI-assisted engineering tools and automated test frameworks.

In this role you will:

Software Engineering and Technical Delivery:

• Design, build, test, and release changes to Stores applications and integrations for assigned work packages, meeting agreed quality standards and delivery timeframes.
• Write clean, maintainable code following patterns, designs, and architectural standards established by senior engineers.
• Contribute to detailed technical designs for assigned work packages and participate constructively in design reviews.
• Build working knowledge of the Stores application suite and how changes flow through to store trading.

Production Stability and Operational Support:

• Investigate, triage, and resolve incidents and defects across Stores systems, contributing to root cause analysis and escalating promptly with full operational context where the cause is unclear.
• Maintain operational health of assigned components, recognizing that Stores system downtime directly impacts retail trading.
• Participate in the team on-call roster as technical capability allows, providing after-hours support and incident response as required.
• Maintain disaster recovery plans and operational documentation across assigned Stores applications and integrations.

Quality Engineering and Secure Development:

• Develop and maintain automated tests for changes delivered, treating test coverage as an integral component of delivery rather than a separate phase.
• Follow pod release and testing standards to minimize change failure rates and defect escapes.
• Participate in peer code reviews as both an author and reviewer to uphold code quality and consistency across application repositories.
• Apply Officeworks secure coding, cybersecurity, and privacy standards across all engineering deliverables, remediating identified vulnerabilities under senior guidance.

Collaboration and Capability Building:

• Participate actively in pod planning, stand-ups, retrospectives, and agile delivery ceremonies, contributing to shared operational ownership.
• Leverage AI-assisted engineering tools as standard practice during code generation, test automation, and refactoring, maintaining rigorous human peer review as the commit gate.
• Cross-skill across front-end, back-end, database, and device technologies outside primary specializations to support flexible pod capacity.
• Actively seek coaching, pair programming, and code feedback from Engineers and Senior Engineers to build retail domain depth.
• Contribute to the pod's Definition of Done, and document Stores systems, architecture, and operational procedures as learning progresses.