Engineering Manager

🚀 Join Our Team as an Engineering Manager at Helo.ai by VivaConnect

📍 Location: Mumbai, India

📅 Working Days: Monday to Friday

🏢 Work Mode: Work from Office

📈 Experience: 8–10+ Years

🌐 About Helo.ai

At Helo.ai by VivaConnect, we enable businesses to connect with their customers through powerful engagement channels.

• SMS, WhatsApp, RCS, Voice, and Contact Centre solutions
• 24+ years of industry expertise
• 30+ billion engagements handled annually
• Partnerships with Meta, Google, and leading telecom operators

We power communication infrastructure for businesses that require scale, reliability, and seamless customer engagement.

💼 About the Role

As an Engineering Manager, you will drive technology strategy, execution excellence, and scalable platform development while aligning engineering initiatives with business objectives.

You will play a key leadership role in delivering reliable, high-performing systems, building strong engineering teams, and enabling business growth through technology.

🧩 Key Responsibilities

Technology Strategy & Architecture

• Define and execute the technology roadmap aligned with business objectives.
• Drive scalable architecture decisions across platforms and services.
• Lead modernization initiatives, including microservices and automation.
• Ensure systems remain secure, resilient, and high-performing.

Engineering Delivery & Execution

• Oversee the end-to-end product development lifecycle.
• Ensure timely delivery of projects while maintaining high quality standards.
• Establish and enforce engineering best practices.
• Drive Agile methodologies and continuous improvement.

Platform & System Management

• Manage core systems, including user management and authentication.
• Oversee billing, wallet, and payment-related systems.
• Support messaging platforms, including SMS and WhatsApp solutions.
• Ensure high availability, scalability, and fault tolerance.

Team Leadership & Development

• Build and mentor high-performing engineering teams.
• Define team structures, hiring plans, and capability development initiatives.
• Drive performance management and career growth discussions.
• Foster a culture of ownership, accountability, and innovation.

Cross-Functional Collaboration

• Work closely with Product, QA, DevOps, Sales, and Leadership teams.
• Translate business requirements into technical execution plans.
• Contribute to strategic decision-making across the organization.

Engineering Operations & Governance

• Establish KPIs for engineering efficiency and delivery performance.
• Monitor system performance, uptime, and incident management.
• Drive automation across testing, deployment, and monitoring.
• Ensure compliance with security and data governance standards.
• Evaluate and onboard technology solutions and tools.
• Communicate progress, risks, and outcomes to leadership.

🧠 Knowledge & Expertise We Value

Technical Capabilities

• Strong understanding of distributed systems and scalable architectures.
• Experience managing infrastructure in data centers.
• Knowledge of backend systems, APIs, databases, and messaging platforms.
• Experience with DevOps practices, CI/CD pipelines, and monitoring tools.
• Understanding of system scalability, reliability, and fault tolerance.

Professional Strengths

• Proven ability to lead and scale engineering teams.
• Strong decision-making and problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Strategic thinking with a strong execution focus.
• Ability to align technology decisions with business impact and ROI.
• Experience in budgeting, planning, and cost optimization.

🎓 Education & Experience

• Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field.
• 8–10+ years of experience in software engineering.
• 3+ years of experience in engineering leadership roles.

📊 What Success Looks Like

• Consistent on-time delivery of engineering projects and initiatives.
• High system availability, reliability, and operational stability.
• Improved engineering productivity, efficiency, and quality outcomes.
• Strong team engagement, retention, and capability development.
• Effective infrastructure utilization and cost optimization.

🌟 Why Build Your Career With Us?

• Lead engineering initiatives that directly impact enterprise communication platforms.
• Drive technology strategy, architecture decisions, and platform modernization.
• Work with cross-functional teams across Product, QA, DevOps, Sales, and Leadership.
• Build scalable systems supporting billions of customer interactions.
• Contribute to innovation, operational excellence, and business growth.

🌍 Discover More About Helo.ai

🌐 Website: https://helo.ai/

💼 LinkedIn: https://www.linkedin.com/company/sayheloai/posts/?feedView=all

📸 Instagram: lifeathelo.ai

🤝 Equal Opportunity Employer

• At Helo.ai, we celebrate diversity and are committed to building an inclusive and collaborative environment for all employees.