Business Consultant | Scrum Master

Gantec Corporation

Chennai, Tamil Nadu, India

Website Ecommerce and Data Delivery and MSO

Full-time | Chennai | On-site | Immediate Joiner | U.S Overlapping Hours

Role Overview:

CXOntology seeks a hands-on Business Consultant and Scrum Master to lead business analysis, sprint delivery, and Maintenance, Support and Operations (MSO) across enterprise websites, ecommerce, and data programs. Turn business problems into clear backlogs, coordinate multiple workstreams, and own client delivery commitments.

Our platforms include Drupal/Acquia, Optimizely, Sitecore, AEM, Contentstack, Shopify, BigCommerce, and commercetools, with data integrations using Snowflake and Informatica.

Key Responsibilities:

Business Analysis and Sprint Delivery

Lead discovery and root-cause analysis. Map processes, journeys, data flows, and business rules; validate assumptions and compare solution options with stakeholders.
Write epics, user stories, acceptance criteria, and nonfunctional requirements. Maintain traceability through testing, UAT, and business acceptance.
Facilitate backlog refinement, sprint planning, daily Scrum, reviews, and retrospectives. Agree priorities, capacity, sprint goals, and a Definition of Done; resolve blockers and track improvement actions.
Coordinate dependencies, scope changes, release readiness, and support handovers across workstreams. Make delivery risks and decisions visible early.ServiceNow and Jira Configuration
Configure ServiceNow ITSM incident, problem, change, and request processes, including service catalogs, routing, approvals, notifications, SLAs, and knowledge workflows.
Customize ServiceNow forms, fields, UI policies, business rules, client scripts, and flows. Test changes, control access, and promote releases through managed environments.
Configure Jira and Jira Service Management projects, boards, workflows, fields, permissions, automation, queues, and SLAs. Build reports using advanced JQL, dashboards, and ServiceNow reporting; troubleshoot API integrations with engineers.MSO and Account Management
Balance sprint commitments with production support. Coordinate incident communications, root-cause reviews, corrective actions, and service improvements.
Manage scope, capacity, account health, and effort or budget variances. Lead client discussions, resolve competing priorities, and issue concise program updates with owners, dates, risks, and decisions needed.Performance and Business Outcomes
Review blockers, backlog aging, and SLA risks daily or weekly; assess sprint goals, scope completion, cycle time, throughput, and escaped defects each sprint.
Run monthly service and outcome reviews covering SLA attainment, response/restoration time, recurring incidents, change success, and stakeholder satisfaction. Track adoption, conversion, productivity, cost, or data quality against agreed baselines, targets, and benefit owners; consolidate quarterly business reviews.Required Skills and Experience:
7+ years in business analysis, consulting, Scrum, or service delivery, with ownership of concurrent client workstreams and live MSO engagements.
Expert hands-on ServiceNow and Jira experience. Show what you personally configured, customized, automated, and reported, with delivery or service results.
Deep project experience in at least one core service area: CMS websites (Drupal/Acquia, Optimizely, Sitecore, AEM, Contentstack); ecommerce (Shopify, BigCommerce, commercetools); or data (Snowflake, Informatica IICS, Boomi, Talend, AWS, Power BI, Cognos).
Understand website publishing, storefronts, or data pipelines and reconciliation in your specialist area. Learn adjacent platforms, including connected MarTech and analytics such as Salesforce Marketing Cloud, HubSpot, GA4, and GTM.
Strong logical analysis and data validation using Excel, SQL where relevant, and Power BI or comparable tools. Understand APIs, testing, release governance, and ITSM.
Confident facilitation with clients and internal teams. Listen, challenge assumptions constructively, coach collaboration, and follow commitments through to closure. Learn new technology through practical use.Certifications:
Required: recognized Scrum Master certification, such as CSM or PSM, backed by delivery experience.
Preferred: ITIL, ServiceNow, Atlassian, Product Owner, business analysis, or relevant platform certification.

Success in the Role

Clear backlogs, predictable sprint delivery, dependable live services, and measurable business benefits. Reports use reliable data and lead to agreed decisions and completed improvement actions.

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