Program Manager II

Overview

TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.

Job Title: Program Manager II

Location: Chennai

Job Type: Contract

Duration: 3 Months

Work Type: Onsite

Job Description

Quality Auditor Program Manager (L4)

• As a Quality Auditor (QA) Program Manager for Global Shared Services (GSS), you will support quality assurance initiatives for digital publishing campaigns within the team.
• You will manage straightforward QA projects tied to existing programs, collaborate with peers across teams, track project-level metrics, and execute quality processes within well-defined procedures — from asset creation support through campaign deployment and post-launch follow-through.
• The ideal candidate is a quality-focused tactical executor who works effectively within defined procedures in fast-paced digital publishing environments.
• Key strengths include clear communication, the ability to collaborate with peers and partners, hands-on execution of QA processes, and a track record of creating and sharing process improvements.
• You will track project-level metrics, contribute to quality reporting, and present project updates to leadership up to L7, while maintaining reliable day-to-day operations and contributing to team knowledge sharing.

Key Role Responsibilities

• Manage straightforward QA projects related to existing programs, supporting quality initiatives across the team within known lines of business (LOBs).
• Execute quality assurance audit processes and sampling methods within established frameworks, ensuring compliance with team quality standards.
• Track and report project-level metrics (Internal QA Score, External QA Score, QC Sampling Rate) and ensure measures of success are clearly in place for each project.
• Collaborate with peers across teams to ensure quality alignment, manage project-level dependencies, and support team-level coordination.
• Create, develop, and maintain standard operating procedures, documentation, and quality resources, incorporating relevant sources of information.
• Identify roadblocks and project-level risks; drive resolution through available channels or escalate promptly to appropriate owners.
• Apply project management best practices to make the team and process area more efficient within defined procedures and timelines.
• Create and share process improvements and operational procedures within the team; contribute to procedure standardization and adoption of best practices.
• Support existing QA frameworks for each LOB, including sampling strategies, tech configuration and feature verification, and compliance regulation processes.
• Communicate project status clearly and concisely; provide updates to peers, managers, and partners; trusted to present quality performance and project updates to leaders up to L7.
• Document quality issues, contribute to root cause analysis (RCAs), and support quality reporting; learning to write WBR/MBR content and project narratives.
• May train new team members joining the team and actively support knowledge sharing activities within the group.

Basic Qualifications

• Bachelor's degree or equivalent practical experience.
• 2+ years of relevant experience in quality assurance, quality programs, or a related operational area.
• Experience executing quality assurance processes and audit methodologies.
• Understanding digital asset management systems and publishing workflows.
• Experience with project management tools and methodologies (Salesforce, Asana, etc.).
• Strong analytical and problem-solving skills with the ability to use data to support decisions.
• Clear and concise verbal and written communication skills.
• Demonstrated ability to collaborate effectively with peers and partners within a team environment.
• Experience creating and maintaining process documentation, including SOPs and quality procedures.
• Ability to manage multiple priorities and make practical trade-offs between time and available resources.

Preferred Qualifications

• Bachelor's or higher degree in a relevant field (Program Management, Program Graphic Design, Visual Design, Advertising, Digital Media, Computer Science) or equivalent proven experience.
• Experience in marketing, campaign management, or digital publishing environments.
• Familiarity with quality management methodologies (Six Sigma, Lean, or similar).
• Experience in the entertainment or streaming industry.
• Background in data analytics and quality reporting; experience building or contributing to quality dashboards.
• Familiarity with digital advertising platforms (e.g., Google Ads, social media platforms).
• Track record of creating process improvements with measurable impact at the team level.
• Experience training or onboarding new team members and facilitating knowledge-sharing activities.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.