Specialist I - User Research Design Strategist

Role Description

As a Specialist I - UX Design, you will be challenged to drive through complex and ambiguous scenarios of transformational projects and initiatives. We expect you to be a strategic thinker with an ability to collaborate, create and articulate your thoughts and frameworks that pave way for experiences to be built upon.

Responsibilities Product/Service Innovation

• Observe and study the paradigm shifts happening at the intersection of cultural, social, economic, political, technological, and market forces
• Device methodologies to discern the future and map the emerging landscape with scenario planning and plausible narratives on potential futures
• Work towards identifying the core problem areas and arriving to creative briefs in ambiguous situations, especially with large-scale businesses
• Uncover uncharted needs through deep-dives to plan and create strategic point of views encapsulating consumer insights, business success metrics and potential design interventions
• Create experience/ecosystem maps, develop insights, experience/service journeys and blueprints, interaction models, process flows and storyboards Business Initiatives & Engagement
• Co-create and help business units to develop product/service definition for non-existent offerings
• Engage deeply with stakeholders/target users to observe and analyze systems, barriers and challenges of the existing product/service
• Play an active role in new business initiatives and collaborate with a cross-disciplinary teams to identify and dive deep into a potential opportunities
• Innovation Workshops: plan, design, strategize, and synthesize, conduct interviews, and creative brainstorms that often involves C-suite execs, business leaders and tech/marketing leads
• Participate in deep dives and experience reviews with cross-functional teams and drive design decisions Design Leadership
• Drive/contribute towards initiatives for advancing and improvising internal creative processes
• Overview creative aspects of on-going engagements, review scope, and guide design teams, especially during initial phases
• Study and experiment new creative methods that support our expression
• Inspire and mentor designers

Requirements

• Masters/Bachelors degree in Strategic Design Management or related design discipline
• 7+ years of industry experience - An online portfolio with latest projects showcasing abilities across a wide range of platforms. Share password if protected or be willing to showcase the work during the interview
• Must have a strong point of view towards user-centered design methods and knowledge of innovation strategies, frameworks and design thinking approaches
• Skills to produce output whenever required using relevant design softwares.
• Experience working in a start-up or fast-paced environment is a plus

Skills

User Research, Design Thinking, Corporate Strategy, Stakeholder Management, Requirements Gathering, Process Documentation, Workshop Facilitation