Process Manager

eClerx
Mumbai, Maharashtra, India

Job Description

The Process Manager – FCC Transformation & Business Analysis will spearhead strategic initiatives within the Financial Crime Compliance (FCC) Operational Excellence team. Reporting to the Associate Program Manager, you will bridge business and technology, translate complex requirements into scalable solutions, and ensure delivery of high‑impact projects that enhance operational efficiency, quality, and customer outcomes across the Client Lifecycle Management landscape.

Responsibilities

  • Lead transformation initiatives to improve operational efficiency, quality and customer outcomes.
  • Identify process improvement opportunities and design scalable business solutions.
  • Gather and document functional requirements, create BRDs, process flows, user stories and specifications.
  • Own end‑to‑end project delivery, define plans, monitor milestones and manage risks, issues and dependencies.
  • Facilitate governance meetings, track actions and provide executive updates and management reports.
  • Build and maintain strong partnerships with Business, Operations, Technology and Product stakeholders.
  • Drive change management, business adoption and user acceptance testing (UAT) activities.
  • Identify and champion automation, AI and digital tools to enhance process efficiency.
  • Mentor junior Business Analysts and Transformation professionals, ensuring quality deliverables.
  • Represent the FCC Transformation function in senior forums, influencing decisions and ensuring continuity.

Qualifications

  • Bachelor’s degree in Business, Finance, Technology or a related discipline.
  • 9–14 years of experience in Financial Crime Compliance, Client Lifecycle Management or Financial Services.
  • Proven track record in transformation, business analysis and strategic change initiatives.
  • Experience working with cross‑functional teams in Agile or project‑based environments.
  • Strong stakeholder management skills with the ability to influence senior leadership.
  • Hands‑on expertise with Microsoft Excel, PowerPoint and Visio (or equivalent).
  • Familiarity with Power BI, Power Platform and AI‑enabled productivity tools (preferred).
  • Domain knowledge in KYC, AML, CDD, EDD, sanctions and PEP screening.
  • Demonstrated leadership competencies: strategic thinking, analytical problem solving, executive communication, decision making and coaching.
  • Ability to independently manage multiple complex initiatives and deliver high‑quality outcomes.

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Questions about this job

How do I apply for the Process Manager job at eClerx?

Use the apply link on this page: you apply directly with eClerx on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does eClerx want for this Process Manager role?

The job description asks for Financial Crime Compliance, Client Lifecycle Management, transformation, business analysis, Agile, Microsoft Excel, PowerPoint and Visio. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at eClerx?

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Is this Process Manager job remote or onsite?

This is based in Mumbai, Maharashtra.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with eClerx, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

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