Product Head - Freight
Aramex
Mumbai Metropolitan Region
Job description:
Purpose of the Job The Product Head - Freight is responsible for leading the strategic development, management, and profitability of the company's freight product portfolio across Air, Ocean, and Land Freight services. The role drives product growth, strengthens carrier partnerships, develops competitive service offerings, and ensures alignment between commercial objectives, customer requirements, and operational capabilities.
The position is accountable for revenue growth, gross profit performance, product innovation, market competitiveness, and the overall success of the freight product strategy while working closely with Sales, Operations, Procurement, Finance, and Regional Product teams.
Job Description Strategic Product Management
- Develop and execute the country’s freight product strategy aligned with regional and global freight objectives.
- Define product roadmaps for Air Freight, Ocean Freight, Land Freight, LCL, FCL, and value-added logistics solutions.
- Identify market opportunities, customer requirements, and emerging industry trends to drive product innovation and growth.
- Monitor competitor offerings, pricing strategies, and market developments to maintain competitive positioning.
- Drive new product development initiatives and introduce differentiated freight solutions. Commercial & Financial Performance
- Own freight product P&L performance and deliver revenue, gross profit, yield, and market share targets.
- Develop and implement pricing strategies that balance competitiveness and profitability.
- Support sales teams in customer acquisition, strategic bids, RFQs, and key account development.
- Establish product performance KPIs and regularly review business performance against targets.
- Identify opportunities to improve margins, increase conversion rates, and grow shipment volumes. Carrier & Supplier Management
- Develop strategic relationships with airlines, shipping lines, trucking partners, consolidators, and logistics service providers.
- Lead procurement negotiations and secure competitive rates, capacity commitments, and service agreements.
- Manage carrier performance through regular reviews and service-level monitoring.
- Support procurement strategies for key trade lanes and major customer opportunities. Product Development & Trade Lane Management
- Design and enhance freight products across key trade corridors.
- Identify new trade lanes and service solutions to meet customer and market requirements.
- Collaborate with regional and global product teams on network expansion and product standardization.
- Ensure optimal routing, transit times, service reliability, and customer experience. Operational Excellence
- Work closely with freight operations teams to ensure operational feasibility and service excellence.
- Drive continuous improvement initiatives to enhance efficiency, productivity, and customer satisfaction.
- Address operational bottlenecks affecting product performance.
- Monitor service quality, transit performance, and operational KPIs. Customer & Market Engagement
- Engage directly with strategic customers and key accounts to understand business needs and identify growth opportunities.
- Support solution design and customized logistics offerings.
- Conduct customer reviews and gather market intelligence to improve products and services.
- Act as the subject matter expert for all freight products. Leadership & Stakeholder Management
- Lead and develop the freight product team, fostering a culture of accountability, collaboration, and innovation.
- Partner with Sales, Operations, Finance, Procurement, Customer Service, and Regional Product teams to achieve business objectives. Compliance & Risk Management
- Ensure adherence to freight regulations, trade compliance requirements, customs procedures, and company policies.
- Monitor industry developments, regulatory changes, and market risks.
- Support business continuity and risk mitigation initiatives across freight operations. Job Requirements - Experience and Education Education:
- Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, Commerce or related discipline.
- MBA or master’s degree in supply chain/Logistics preferred. Experience:
- 10-15 years of freight forwarding and logistics industry experience.
- Minimum 5 years in product management, freight commercial leadership, procurement, or strategic freight management roles.
- Strong experience across Air Freight, Ocean Freight, and multimodal logistics solutions.
- Demonstrated success in P&L management, carrier negotiations, and product development.
- Experience managing cross-functional stakeholders and leading high-performing teams. Critical success factors
- Revenue Growth
- Gross Profit (GP) Growth
- Product Yield Improvement
- Trade Lane Profitability
- RFQ Win Rate
- Shipment Volume Growth
- Carrier Performance & Capacity Utilization
- Customer Retention & Satisfaction
- Product Margin Enhancement
- New Product Launch Success
- Operational Service Quality Metrics Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills Commercial Acumen Communication Skills Decision Making Leadership Skills Stakeholder Management Strategic Thinking Cross Functional Relationship Management Cross-Cultural Competence Interpersonal And Relationship-Building Skills Strong Business Acumen And Industry Knowledge