Key Account Manager (Q-Commerce – Ambient & Frozen -SM
Job Description
Job Description – Key Account Manager (Q-Commerce – Ambient & Frozen)
Company: Sarya Holdings Pvt. Ltd.
Location: Kolkata
Department: Sales – Quick Commerce
Position: Key Account Manager (KAM) – Q-Commerce
Experience: 4–8 Years
About The Company
Sarya Holdings is an FMCG distribution group operating across the UAE, Saudi Arabia, and India. In India, the company focuses on building and scaling Korean food brands, including Good Seoul, Samyang, OKF, and other partner brands.
The company operates across Quick Commerce, Modern Trade, and General Trade, with a strong presence on platforms such as Blinkit, Zepto, Swiggy Instamart, BigBasket, Flipkart Minutes, and Amazon Fresh.
Job Overview
We are looking for an experienced and result-oriented Key Account Manager – Q-Commerce to manage and drive the overall business for both Ambient and Frozen product categories.
The candidate will be responsible for managing national/platform-level sales, developing strong relationships with Quick Commerce platforms, driving business growth, improving product availability, managing listings, promotions, pricing, inventory, and ensuring operational excellence.
The role will involve managing both regular ambient products and temperature-sensitive frozen products, ensuring proper cold chain management, inventory control, and business expansion across platforms.
Key Responsibilities
- Key Account & Business Management
Manage and grow business across Blinkit, Zepto, Swiggy Instamart, BigBasket, Flipkart Minutes, and Amazon Fresh.
Act as the primary point of contact for Quick Commerce platform central teams.
Build and maintain strong relationships with platform category managers and key stakeholders.
Drive sales targets, revenue growth, account profitability, and business expansion.
Lead commercial negotiations, visibility packages, pricing discussions, and Joint Business Planning (JBP).
- Sales & Category Management – Ambient and Frozen
Drive sales growth across both Ambient and Frozen product categories.
Develop category-wise sales strategies and expansion plans.
Monitor primary and secondary sales performance across platforms.
Ensure product assortment, pricing, and availability across relevant platforms.
Identify opportunities for new product launches and category expansion.
- Availability & Inventory Management
Monitor daily product availability and stock levels across platforms.
Identify and resolve Out-of-Stock (OOS) issues.
Coordinate with supply chain and warehouse teams to ensure timely stock replenishment.
Maintain healthy inventory levels and minimize stock-outs and product expiry.
Prepare rolling forecasts and monitor forecast accuracy.
- Frozen Category & Cold Chain Management
Ensure proper cold chain compliance throughout transportation and storage.
Coordinate reefer dispatches, temperature monitoring, and cold chain documentation.
Manage freezer capacity at distribution centres (DCs) and dark stores.
Coordinate freezer allocation and infrastructure requirements with platform teams.
Handle temperature-related rejections and resolve operational issues.
Monitor FEFO (First Expiry, First Out), shelf life, ageing inventory, and expiry risks.
- Promotions, Listings & New Product Launches
Plan and execute promotional campaigns across Quick Commerce platforms.
Manage product listings, catalogue accuracy, pricing, and visibility.
Coordinate new product launches (NPD) and ensure timely platform onboarding.
Monitor promotional performance and analyse ROI.
Ensure promotional activities are aligned with stock availability and inventory requirements.
- Reporting & Analytics
Prepare daily, weekly, and monthly sales and business performance reports.
Monitor platform-wise sales, availability, inventory, and category performance.
Track key business KPIs and identify improvement opportunities.
Conduct regular business reviews with management and platform partners.
Maintain dashboards and provide actionable business insights.
Required Skills & Qualifications
4–8 years of experience in FMCG, Food & Beverage, or food distribution sales.
Minimum 2+ years of direct experience managing Quick Commerce or E-commerce key accounts.
Hands-on experience with platforms such as Blinkit, Zepto, Swiggy Instamart, BigBasket, Amazon, or Flipkart.
Experience managing both Ambient and Frozen/Food categories will be highly preferred.
Strong understanding of sales growth, account management, commercial negotiations, and category management.
Knowledge of inventory management, forecasting, product availability, and supply chain operations.
Understanding of cold chain logistics, temperature-controlled storage, and frozen product handling.
Strong analytical skills with advanced Excel and familiarity with Power BI, GobbleCube, or platform dashboards.
Ability to manage platform relationships and independently drive business targets.
Graduate degree required; MBA or Supply Chain qualification preferred.
Preferred Industry Background
Candidates from the following industries will be preferred:
FMCG and Food & Beverage
Frozen Foods and Frozen Snacks
Dairy and Ice Cream
Ready-to-Eat and Packaged Foods
Food Distribution and Supply Chain
Quick Commerce and E-commerce
Key Performance Indicators (KPIs)
Overall sales growth and revenue achievement.
Product availability across Quick Commerce platforms.
Fill rate and inventory management.
Dark store coverage and distribution expansion.
Promotion execution and sales performance.
Forecast accuracy and stock planning.
Listing accuracy and new product launches.
Cold chain compliance and frozen product availability.
Reduction in stock-outs, rejections, and expiry-related losses.
Platform relationship management and business development.
Skills: zepto,frozen snacks,food & beverage,amazon,blinkit,packaged foods,ready-to-eat,ambient,q-commerce,frozen desserts,frozen food,food distribution,bigbasket,ice cream,flipkart,dairy products,fmcg distributio