AI Performance & Operations Lead

HCLTech
Bengaluru, Karnataka, India

Role Purpose

Own the performance and operations backbone for the Anthropic licence-scale charter. Build the GenAI KPI dashboard, instrument consumption and adoption across HCLTech and HCL Software, and align the numbers tightly with Finance so the practice can prove ROI and defend AI investment with economic, not just technical, truth.

$$ Target — Revenue & Value Mandate

GenAI KPI dashboard live; consumption and adoption instrumented across HCLTech and HCL Software; metrics aligned with Finance every cycle.

Core Responsibilities

  • Design, build, and maintain the GenAI KPI dashboard, consumption, adoption, performance
  • Instrument adoption metrics across HCLTech and HCL Software business units
  • Align performance and consumption metrics with Finance each reporting cycle
  • Own the operational cadence and reporting rhythm for the licence-scale charter
  • Surface anomalies and consumption spikes early; route ownership to the right teams
  • Maintain data hygiene and clear metric definitions across consumption analytics

Required Capabilities

  • 6+ years in performance management, ops analytics, or a BI/operations role
  • Hands-on experience building executive KPI dashboards and operating cadences
  • Comfort working with Finance on metric reconciliation and reporting
  • Familiarity with GenAI consumption metrics, tokens, requests, adoption, a strong advantage
  • Strong data hygiene discipline and attention to definitional accuracy

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Questions about this job

How do I apply for the AI Performance & Operations Lead job at HCLTech?

Use the apply link on this page: you apply directly with HCLTech on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does HCLTech want for this AI Performance & Operations Lead role?

The job description asks for performance management, ops analytics, BI/operations role, building executive KPI dashboards, operating cadences, working with Finance on metric reconciliation and reporting, data hygiene discipline and definitional accuracy. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at HCLTech?

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Is this AI Performance & Operations Lead job remote or onsite?

This is based in Bengaluru, Karnataka.

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