Engineering Manager - Customer Experience & Martech

Styli
Bengaluru, Karnataka, India

Job Title: Engineering Manager – Cx & Martech (Mobile-First eCommerce)

Location: Bangalore

About Styli Marketplace:

Styli is a fast-growing fashion eCommerce platform, built for the mobile-first customer. We’re transforming how young, trend-savvy customers shop online—through fast delivery, value-driven pricing, and seamless digital experiences. As we scale across markets, our Customer Experience engineering team plays a vital role in shaping high-impact, user-first journeys across discovery, purchase, and post-order touchpoints.

Role Overview: We are hiring an experienced Engineering Manager to lead the Customer Experience charter, with a focus on crafting intuitive, performant, and personalized experiences for our mobile and web users. You will manage a cross-functional team responsible for search, navigation, home personalization, product detail experience, and frictionless checkout ensuring a world-class journey for millions of users.

Responsibilities

Product & Platform Execution

● Lead execution of key CX verticals: home, search, product listing, PDP, checkout, account, and post-order flows.

● Drive architecture and technical direction across web and mobile platforms (Android, iOS)

● Ensure features are performant in low-bandwidth, mobile-heavy markets, and localize gracefully for Arabic and English.

People Leadership

● Grow and manage a high-performing team of engineers (frontend, backend, mobile), fostering a culture of ownership and continuous learning.

● Conduct regular 1:1s, performance reviews, and career development plans.

● Collaborate closely with Product, UX, QA, and Analytics partners.

Metrics-Driven Delivery

● Set and track OKRs tied to CX metrics: search conversion, PDP bounce rate, funnel drop-offs, repeat purchase rates, and Core Web Vitals.

● Champion A/B testing, experimentation, and instrumentation to inform decisions with real user data.

Customer Obsession

● Stay close to user pain points via heatmaps, user sessions, CS feedback, and local market insights. ● Partner with UX Research and Design to embed voice-of-customer into the delivery process.

● Drive initiatives to improve accessibility, localization, and personalization across the journey. 🤝 Cross-Functional Collaboration

● Align with Customer Support, Product Marketing, and Growth teams to close the loop on the customer journey.

● Coordinate with Infra and Platform teams to ensure scalability, uptime, and observability of customer-facing components.

Qualifications

● 10+ years in software engineering, including 3-4 years managing cross-functional product teams. ● Strong frontend or mobile background with experience in frameworks like React, React Native, or Flutter.

● Strong backend development background with experience in MERN, JAVA, Python etc.

● Experience in building eCommerce or customer-facing apps for mobile-first or emerging markets.

● Deep understanding of web and mobile performance, localization (especially Arabic script handling), and modern testing practices. Experience working with experimentation platforms (e.g., Firebase, Optimizely) and user analytics (e.g., Amplitude, GA, Mixpanel).

● Strong product sense and ability to translate customer needs into scalable solutions.

Nice to Have

● Experience in fashion eCommerce or D2C marketplaces.

● Exposure to personalization and recommendation platforms.

● Familiarity with GCP, Kubernetes, and Elastic stack.

Score my resume against this job, free →

Questions about this job

How do I apply for the Engineering Manager - Customer Experience & Martech job at Styli?

Use the apply link on this page: you apply directly with Styli on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does Styli want for this Engineering Manager - Customer Experience & Martech role?

The job description asks for software engineering, frontend, backend, mobile, React, React Native, Flutter and MERN. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at Styli?

Apply to the Styli roles that match your experience, and tailor your resume to each job description: for this role that means showing software engineering, frontend, backend. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this Engineering Manager - Customer Experience & Martech job remote or onsite?

This is based in Bengaluru, Karnataka.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with Styli, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

Will you get shortlisted for this role? Check your match free →