Lead Analyst

Job Description

Enable data-driven decision-making across Global Supply Management (GSM) by delivering actionable insights, predictive analytics, reporting visualizations and analytical automation. Support strategic vendor decisions, savings, risk management, efficiency, service quality and transparency through analytical tools and AI.

Responsibilities

Data analytics and business insights

• Translate unstructured business requests into analytical strategies and actionable insights.
• Perform analysis and research on strategic priorities using best-in-class analytical approaches, including predictive analysis, statistical modelling and data mining.
• Deliver ad-hoc analysis and clear presentations of results, including visualizations and MIS for senior leadership.
• Collaborate with analytical teams across American Express business units, using internal and external data sources to generate insights.

Analytics tools, automation and data quality

• Drive analytical capabilities within GSM and business units using cognitive and analytical tools and technologies.
• Enhance data collection procedures to capture information relevant to analytical systems.
• Process, cleanse and verify data integrity for analysis; create automated anomaly-detection systems and monitor their performance.
• Deliver high-quality, accurate analytical outputs on time, with close attention to detail.

AI and GenAI enablement

• Identify practical AI and GenAI opportunities for procurement analytics, insight generation, summarization and workflow efficiency.
• Support proofs of concept using approved AI tools and analytical technologies; evaluate accuracy, usefulness and business impact with stakeholder validation.
• Apply responsible AI principles, including data privacy, security, human review and appropriate governance when using AI-assisted outputs.
• Collaborate with business and technology partners to integrate validated AI-assisted insights into dashboards, reporting and repeatable processes.

Solution design and stakeholder collaboration

• Conduct feasibility studies and proofs of concept to validate functional specifications and translate them into technical specifications.
• Assess existing environments, identify opportunities and recommend alternative solutions to technical problems.
• Translate requirements into concepts and user-experience designs in partnership with stakeholders and business partners.
• Understand procurement processes and support translation of AS-IS processes into TO-BE models.

Qualifications

• 2+ years of experience in analytics.
• Bachelor’s or Master’s degree relevant to the industry; additional credentials are a plus.
• Strong analytical aptitude and experience with Tableau, SQL and Alteryx.
• Strong functional knowledge of procurement processes, including AS-IS and TO-BE process models.
• Excellent visual design skills and sensitivity to user–system interaction, including complex multi-panel interactive dashboards.
• Strong communication skills, with the ability to explain complex ideas clearly to a global audience.
• Awareness of AI/ML and GenAI concepts, prompt design and responsible AI practices; willingness to learn and apply approved AI tools.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.