IT Delivery Lead - Business Analysis [T500-30587]

About Officeworks:

Officeworks’ purpose is “we bring big ideas to life at low prices”. It’s how we create shared value for customers, team members, suppliers, communities and shareholders.

We are Australia’s leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create, and Geeks2U.

Our products and services provide solutions to our diverse range of customers across Australia from households, students, small to large sized businesses, governments and schools.

Our culture is built on beginning with customer, doing the right thing, executing with accountability, and leading with ambition. We are one team who are proud to “wear the blues” and deliver for our customers.

We are an inclusive, forward-thinking organization where diverse perspectives enable innovation, continuous improvement and better outcomes for our customers and teams. The work we do plays an important role in helping Australians work, learn, create and connect.

The IT Delivery Lead provides end-to-end delivery management, business analysis, and solution alignment across Officeworks’ People Applications technology ecosystem. The role ensures that key HR and workforce management initiatives, spanning platforms such as SuccessFactors and Kronos, are delivered effectively to meet business requirements and strategic outcomes.

By partnering closely with business stakeholders, product owners, and technical delivery teams, the IT Delivery Lead bridges complex business requirements and technical execution. It plays a critical role in facilitating project rollout, quality assurance, defect management, and seamless transition into business-as-usual operations.

In this role you will:

Delivery and Solution Implementation:

• Conduct information gathering sessions and workshops with business stakeholders to capture business models and detailed functional requirements.
• Translate business requirements into clear application specifications and collaborate with technical teams to establish viable solution designs.
• Drive the implementation and smooth delivery of software solutions across key HR and workforce systems, including SuccessFactors and Kronos.
• Coordinate testing activities, including user acceptance testing and post-verification testing, ensuring complete business sign-off prior to deployment.
• Track, priorities, and resolve defects arising during testing or post-go-live in close collaboration with business and technical teams.

Strategy and Roadmap Execution:

• Contribute to the development and ongoing management of the IT People Applications technology roadmap aligned with Officeworks’ corporate strategy.
• Ensure project requirements and solution architectures adhere to Officeworks’ low-cost operational model and long-term sustainability principles.
• Apply structured organizational change management techniques to support user adoption and ensure project benefits are fully realized.
• Review identified project risks and develop practical mitigation strategies to maintain delivery momentum and scope alignment.

Operational Governance and Quality Assurance:

• Maintain application delivery standards that comply with quality, security, ITIL best practice, and corporate governance frameworks.
• Execute best-practice incident, problem, and change management procedures across supported business applications.
• Facilitate the smooth transition of completed initiatives from project delivery into business-as-usual support models.
• Support disaster recovery planning and ensure sensitive data is managed in strict accordance with corporate security policies.

Essential:

• Education: Tertiary qualification in Information Technology, Computer Science, Business, or a related discipline.
• Experience: 6-8 years of IT experience in a delivery, business analysis, or technical implementation role, ideally within a retail or omnichannel environment.
• Domain Knowledge: Proven experience delivering enterprise HR and workforce management platforms (such as SuccessFactors or Kronos).
• Stakeholder & Delivery Management: Demonstrated ability to manage complex cross-functional stakeholder environments and partner with external vendors.
• Methodology & Tools: Practical exposure to Agile product delivery principles and proficiency with workflow tools (such as ServiceNow, MS Project, or Visio).
• Analytical & Problem Solving: Strong analytical and problem-solving skills with a track record of translating business needs into viable software solutions.
• Project management work with cross functional teams across.

Preferred:

• Postgraduate Qualification: Relevant postgraduate qualification in business or technology.
• Industry Certifications: Formal Agile (e.g., Scrum Master) or ITIL certifications.
• Systems Exposure: Specific experience across tools such as SharePoint, Viva Engage, WalkMe, or Culture Amp.