Principal Consultant – Salesforce

TTEC Digital
Hyderabad, Telangana, India

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Principal Consultant – Salesforce

At TTEC Digital, we help clients create exceptional customer experiences by combining customer experience design, data, and industry-leading technology.

Job Expectations

As a Principal Consultant – Salesforce, you will be a senior individual contributor responsible for technical solutioning, client engagement, delivery, Scrum Master activities, technical mentoring, and pre-sales support.

This role is one level above Senior Consultant and requires strong Salesforce expertise, independent ownership of complex workstreams, and the ability to work directly with clients and cross-functional teams.

Roles & Responsibilities

  • Lead client discussions for requirements gathering, solutioning, architecture, and technical design
  • Perform fit-gap analysis and recommend scalable Salesforce solutions
  • Design and review Salesforce configurations, customizations, integrations, migrations, and technical solutions
  • Provide technical expertise across Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader
  • Act as a senior technical point of contact for clients and manage technical discussions, expectations, risks, and dependencies
  • Perform Scrum Master responsibilities, including sprint planning, stand-ups, backlog refinement, reviews, retrospectives, and impediment tracking
  • Own assigned technical workstreams and ensure quality and timely delivery
  • Review technical deliverables and provide guidance and mentoring to junior team members
  • Support troubleshooting and resolution of complex Salesforce issues
  • Support pre-sales activities, including discovery, solution presentations, RFP/RFI responses, estimates, and technical proposals
  • Collaborate with architects, developers, QA, business analysts, project managers, and client stakeholders
  • Contribute to Salesforce best practices, reusable assets, and knowledge sharing

Eligibility & Required Skills

  • Engineering graduate or equivalent technical qualification
  • 10–15+ years of Salesforce experience with strong implementation and consulting expertise
  • Expert knowledge of Salesforce architecture, configuration, development, integration, and migration
  • Strong experience with Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader
  • Experience in client-facing consulting, technical solutioning, and Agile/Scrum delivery
  • Experience performing Scrum Master responsibilities
  • Strong technical mentoring and stakeholder management skills
  • Salesforce Platform Developer I & II certifications preferred; additional Salesforce certifications are an advantage
  • Pre-sales/RFP experience preferred
  • Excellent communication, presentation, problem-solving, and time-management skills
  • Ability to manage multiple priorities in a fast-paced environment

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Score my resume against this job, free →

Questions about this job

How do I apply for the Principal Consultant – Salesforce job at TTEC Digital?

Use the apply link on this page: you apply directly with TTEC Digital on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does TTEC Digital want for this Principal Consultant – Salesforce role?

The job description asks for Salesforce architecture, Salesforce configuration, Salesforce development, Salesforce integration, Salesforce migration, Sales Cloud, Service Cloud and Marketing Cloud. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at TTEC Digital?

Apply to the TTEC Digital roles that match your experience, and tailor your resume to each job description: for this role that means showing Salesforce architecture, Salesforce configuration, Salesforce development. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this Principal Consultant – Salesforce job remote or onsite?

This is based in Hyderabad, Telangana.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with TTEC Digital, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

Will you get shortlisted for this role? Check your match free →