E commerce operations & growth Manager

Flavours of Calicut
Bengaluru, Karnataka, India

E-commerce Operations & Growth Manager

Location: Bangalore

Employment Type: Full-time | On-site

Experience: 4–8 years preferred

About the Role

Flavours of Calicut is looking for a results-driven E-commerce Operations & Growth Manager to lead and scale our D2C e-commerce business.

We are looking for someone who can take complete ownership of e-commerce performance, from driving sales and optimizing the online shopping experience to managing order fulfilment, logistics, customer satisfaction, and operational efficiency.

This is a hands-on leadership role requiring a strong combination of commercial thinking, technical understanding, operational expertise, and team management.

Key Responsibilities

* E-commerce Business Management: Own end-to-end D2C operations, including sales performance, order management, fulfilment, customer experience, and profitability.

* Website & Platform Management: Oversee Shopify operations, product catalogues, pricing, merchandising, checkout optimization, integrations, and website improvements.

* Growth & Promotions: Plan and execute offers, product bundles, promotional campaigns, upselling, cross-selling, and conversion optimization initiatives.

* Marketing Coordination: Collaborate with the marketing team and external agencies on digital campaigns, customer acquisition, CRM, retention, and sales growth initiatives.

* Logistics & Fulfilment: Coordinate with warehouse, inventory, logistics, and customer service teams to ensure efficient order processing, timely delivery, and resolution of returns and customer issues.

* Product & Commercial Strategy: Analyse customer behaviour, product performance, and market trends to recommend new products, pack sizes, combos, pricing strategies, and promotional opportunities.

* Team Leadership: Manage and develop the e-commerce team, establish SOPs, streamline workflows, and drive cross-functional execution.

* Performance & Analytics: Track revenue, conversion rates, AOV, customer acquisition costs, repeat purchases, fulfilment KPIs, and contribution margins. Translate insights into actionable improvements.

* Technology & Process Improvement: Work with technology partners and service providers to improve platform performance, automation, integrations, and operational efficiency.

Requirements

* 4–8 years of relevant experience in D2C e-commerce, preferably in FMCG, food, or consumer brands.

* Proven experience managing e-commerce operations end-to-end, beyond individual functions such as listings or advertising.

* Hands-on knowledge of Shopify or similar platforms, e-commerce tools, order management, and logistics workflows.

* Strong understanding of online sales growth, promotional planning, conversion optimization, and customer retention.

* Experience managing teams, agencies, vendors, and cross-functional stakeholders.

* Strong analytical, commercial, and problem-solving skills with an ownership mindset.

* Ability to independently manage priorities, drive execution, and deliver measurable business results

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Questions about this job

How do I apply for the E commerce operations & growth Manager job at Flavours of Calicut?

Use the apply link on this page: you apply directly with Flavours of Calicut on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does Flavours of Calicut want for this E commerce operations & growth Manager role?

The job description asks for D2C e-commerce, Shopify, e-commerce tools, order management, logistics workflows, online sales growth, promotional planning and conversion optimization. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at Flavours of Calicut?

Apply to the Flavours of Calicut roles that match your experience, and tailor your resume to each job description: for this role that means showing D2C e-commerce, Shopify, e-commerce tools. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this E commerce operations & growth Manager job remote or onsite?

This is based in Bengaluru, Karnataka.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with Flavours of Calicut, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

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