GM - Business Transformation Lead

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a Business Transformation Lead to drive strategic transformation initiatives across Business service domains, translating enterprise transformation strategy into executable product and service roadmaps. Reporting to the Head of Transformation – Business, this role partners with business leaders, technology teams, markets, Finance, GTM teams and strategic partners to deliver measurable business outcomes, operational efficiency, service excellence and sustainable value realisation. The role combines transformation leadership, business architecture, programme delivery, AI-enabled innovation and stakeholder management to help VOIS achieve its long-term growth and performance ambitions.

What You’ll Do

• Lead the development and execution of transformation roadmaps aligned to business strategy and customer priorities
• Own end-to-end transformation planning, design and delivery across assigned products, services and business domains
• Translate complex and ambiguous business challenges into clear opportunities, hypotheses and actionable transformation plans
• Drive revenue growth, operational efficiency, service performance improvements and value realisation through transformation initiatives
• Manage programme governance, risks, dependencies, milestones and cross-functional delivery across multiple portfolios
• Design target-state business architectures aligned with strategic objectives, operating models, processes, data and technology capabilities
• Ensure alignment between business and technology architecture, identifying gaps and enabling scalable, sustainable solutions
• Partner with business leaders, local markets, Finance, GTM teams, Accenture and technology stakeholders to support adoption and business case delivery
• Utilise AI and GenAI tools to improve analysis, documentation, automation, decision-making and delivery effectiveness
• Establish measurement frameworks and governance mechanisms to track benefits realisation and transformation outcomes
• Influence senior stakeholders through insight-led communication, structured problem solving and strategic recommendations
• Support enterprise-wide transformation programmes while ensuring customer, employee and partner experience objectives are achieved

Who You Are

• Strong expertise in business transformation, programme leadership and operational improvement within complex environments
• Deep understanding of business service domains, operating models and the impact of transformational change on service performance
• Proven ability to build and execute strategic roadmaps while managing dependencies across multiple teams and functions
• Skilled in business architecture, future-state design, value realisation and performance measurement
• Strong stakeholder engagement skills with the ability to influence senior leaders using structured, data-driven narratives
• Experience applying Agile, Lean and systems-thinking methodologies to transformation programmes
• Commercially aware with the ability to balance customer outcomes, operational effectiveness and business value
• Experience working with AI-enabled tools and supporting AI-led transformation initiatives
• Telecoms and/or cross-sector experience highly desirable

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's In It For You

• Opportunity to lead large-scale, enterprise-wide transformation initiatives with significant business impact
• Exposure to senior leaders across global markets, business functions and technology organisations
• Ability to shape future operating models, services and business architecture across a leading international organisation
• Opportunity to influence AI-enabled transformation strategies and emerging technology adoption
• Collaboration with diverse global teams and strategic partners on high-profile transformation programmes

What Skills You Will Learn

• Advanced enterprise transformation and strategic planning capabilities
• AI and GenAI application within business transformation and operational environments
• End-to-end business architecture and target operating model design
• Value realisation frameworks and benefits tracking methodologies
• Global stakeholder leadership, executive influencing and large-scale programme governance
• Data-driven decision-making and transformation performance measurement

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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