Senior Software Development Engineer - R01573248

Brillio
Bengaluru, Karnataka, India

Senior Software Development Engineer

Primary Skills

  • AWS Elastic Beanstalk, AWS Lambda, Amazon CloudFront, Amazon API Gateway, AWS Step Function

Specialization

  • AWS Development: Software Development Engineer

Job requirements

  • Job Title AWS Telephony / IVR Application Developer Job Summary We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect–based IVR solutions. This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation). Key Responsibilities Amazon Connect & IVR Development
  • Design, build, deploy, and version Amazon Connect Contact Flows.
  • Configure and maintain Amazon Connect resources including: o Queues o Routing profiles o Hours of operation
  • Develop and integrate Lex bots where applicable.
  • Validate IVR behavior during failure scenarios such as: o API errors and downstream failures o Timeouts and retries o Partial dependency outages
  • Implement safe fallback paths and customer-friendly error handling. AWS Serverless Application Development
  • Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows.
  • Build and maintain API endpoints consumed by IVR flows.
  • Implement robust: o Error handling o Retry strategies o Structured logging for troubleshooting
  • Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions). Secure, Configurable Development
  • Build software that: o Reads configuration externally (not hard-coded) o Uses managed secrets (no embedded credentials) o Supports release promotion without code changes
  • Ensure no hard-coded: o Endpoints o Credentials o Environment identifiers Deployment & Delivery Practices
  • Deploy application artifacts using standardized CI/CD pipelines (no manual console deployments).
  • Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components.
  • Participate in defect triage and resolution for issues introduced through delivered changes.
  • Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion. Required Skills & Experience Core Technical Requirements
  • Hands-on experience with Amazon Connect, including: o Contact Flows o Queues, routing profiles, hours of operation
  • Strong AWS serverless development experience: o AWS Lambda (Node.js or Python) o API integration patterns supporting IVR flows o DynamoDB
  • Experience building telephony/IVR experiences, including failure-safe behavior and degraded-mode handling.
  • Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store).
  • Experience delivering via CI/CD pipelines using standardized deployment patterns.

Score my resume against this job, free →

Questions about this job

How do I apply for the Senior Software Development Engineer - R01573248 job at Brillio?

Use the apply link on this page: you apply directly with Brillio on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does Brillio want for this Senior Software Development Engineer - R01573248 role?

The job description asks for Amazon Connect, Contact Flows, Queues, routing profiles, hours of operation, AWS Lambda, Node.js and Python. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at Brillio?

Apply to the Brillio roles that match your experience, and tailor your resume to each job description: for this role that means showing Amazon Connect, Contact Flows, Queues. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this Senior Software Development Engineer - R01573248 job remote or onsite?

This is based in Bengaluru, Karnataka.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with Brillio, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

Will you get shortlisted for this role? Check your match free →