Senior Artificial Intelligence/Machine Learning Engineer

Ciklum India
Chennai, Tamil Nadu, India

Job Description

Ciklum is looking for a Senior Artificial Intelligence/Machine Learning Engineer to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About The Role

As a Senior Artificial Intelligence/Machine Learning Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities

  • Design and build identifier extraction and intent detection (DOI, ISSN, ISBN, title) for free-text requests using Azure OpenAI within Kore.ai flows
  • Build an evaluation set from 200 to 300 labelled historic requests and produce an accuracy report
  • Define prompts, guardrails, confidence thresholds and fallback to human routing
  • Work with the conversation designer on structured intake and deflection logic
  • Connect model outputs to the Snowflake coverage check and the ticket routing rules
  • Support SIT and UAT, triage model defects and tune performance
  • Document the model design, PII handling and monitoring for handover
  • Contribute to demos, design reviews and the Cycle 1 learning report

Requirements

  • 5+ years in AI/ML engineering, including 2+ years building production LLM solutions
  • Hands-on experience with Azure OpenAI or similar, covering prompt engineering, structured outputs and entity extraction
  • Proven ability to build evaluation sets and measure precision, recall and accuracy
  • Experience with conversational AI platforms (Kore.ai preferred; Boost.ai, Dialogflow or similar also relevant)
  • Python, REST APIs and working knowledge of SQL and Snowflake
  • Understanding of PII, GDPR and responsible AI practice
  • Strong English, and able to explain model behaviour to non-technical stakeholders
  • Nice to have: contact centre automation experience, or knowledge of bibliographic metadata

What’s in it for you?

  • Strong community: Work alongside top professionals in a friendly, open-door environment
  • Growth focus: Take on large-scale projects with a global impact and expand your expertise
  • Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
  • Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
  • Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About Us

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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Questions about this job

How do I apply for the Senior Artificial Intelligence/Machine Learning Engineer job at Ciklum India?

Use the apply link on this page: you apply directly with Ciklum India on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does Ciklum India want for this Senior Artificial Intelligence/Machine Learning Engineer role?

The job description asks for AI/ML engineering, production LLM solutions, Azure OpenAI, prompt engineering, structured outputs, entity extraction, evaluation sets and precision. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at Ciklum India?

Apply to the Ciklum India roles that match your experience, and tailor your resume to each job description: for this role that means showing AI/ML engineering, production LLM solutions, Azure OpenAI. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this Senior Artificial Intelligence/Machine Learning Engineer job remote or onsite?

This is based in Chennai, Tamil Nadu.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with Ciklum India, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

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