Strategic Account & Delivery Manager

Company Description

EDMO is an AI-powered company specializing in enrollment-centric solutions for higher education institutions, offering tools to streamline admission processes. By automating tasks like document verification, transcript evaluation, and applicant matching, EDMO enables institutions to process applications efficiently and with greater accuracy. Its innovative features, such as AI-powered chatbots and GPA calculators, enhance transparency and efficiency across the enrollment journey. Clients benefit from reduced administrative workloads, improved decision-making, and enhanced student engagement. EDMO is committed to making the admissions process smarter, faster, and more personalized.

Role Overview

We are seeking an experienced Enterprise Project, Account & Integration Manager to oversee strategic US-based enterprise accounts. This role combines project and account management with a strong focus on leading product integration efforts—ensuring our solutions are successfully deployed and delivering maximum value for our customers.

Responsibilities

Project Management

• Lead the end-to-end delivery of large-scale client projects, ensuring on-time, on-budget, and within-scope execution—including product integrations.
• Develop and maintain detailed project plans, schedules, and resource allocations, coordinating cross-functional internal/external teams.
• Apply established project management methodologies (PMO, Agile, Lean, etc.) and tools for structured execution.
• Proactively identify and resolve risks/issues, control scope, and manage change processes.
• Prepare regular status updates, present project progress to customers and leadership teams.

Product Integration

• Take ownership of product integration work for enterprise clients, from planning through go-live, ensuring seamless deployment of all solution components.
• Collaborate with clients and technical teams to define integration requirements and success criteria.
• Oversee the design, customization, configuration, and deployment of product integrations, acting as the liaison between client technical teams and internal product/engineering teams.
• Troubleshoot and resolve integration issues, coordinating root cause analysis and implementing lasting solutions.
• Ensure all product integrations meet customer needs, compliance standards, and performance expectations.
• Lead user acceptance testing and client enablement for integrated solutions, ensuring successful adoption and usage.

Account Management & Growth

• Serve as the primary point of contact for US-based enterprise customers, developing deep relationships with key stakeholders.
• Own and manage a portfolio of large enterprise accounts, crafting and executing account growth strategies.
• Identify, pursue, and secure new business opportunities within existing accounts, consistently meeting/exceeding revenue goals.
• Conduct regular business reviews, deliver performance reports, and recommend strategic solutions—driving upsell and cross-sell opportunities.
• Gather, communicate, and act on client feedback to improve service delivery and inform product enhancements.

Collaboration & Leadership

• Coordinate cross-functional teams including technical, sales, support, and integration resources to deliver value to enterprise clients.
• Drive accountability, provide coaching/mentorship, and foster collaboration within project and integration teams.
• Ensure compliance with organizational standards, security, and quality controls, as well as contractual obligations.

Market & Industry Awareness

• Stay informed about market trends, customer business environments, and competitive landscapes relevant to client accounts.
• Leverage industry knowledge to propose innovative solutions and best practices—including integration trends—tailored for US enterprises.

Qualifications

• Bachelor’s degree required; advanced degree preferred in Business, Management, Computer Science, or related fields.
• Minimum 5 years’ experience in enterprise project management and/or account management, including direct experience with product software or SaaS integrations for US clients.
• Proven track record of growing large, complex accounts, successfully delivering enterprise-grade projects, and handling product integrations.
• Strong understanding of integration standards, APIs, enterprise platforms, and deployment processes.
• Deep knowledge of project management methodologies and best practices.
• Excellent client relationship, communication, negotiation, problem-solving, technical, and leadership skills.
• Experience working with cross-cultural and international teams; familiarity with US business practices preferred.
• Industry experience in technology, SaaS, enterprise software, or consulting is highly valued.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work with leading U.S. universities and shape the future of EdTech.
• Collaborative, mission-driven team culture.
• Exposure to cutting-edge AI tools transforming global education.