Project Manager - Product Implementation

Job Location - Bangalore, Coimbatore

Experience: 12 -18 yrs

** Work mode- Hybrid

Must Have--

1. Product / Software development experience - custom-based or enterprise software -managing software projects

2. Project Implementation, enterprise level application

3. US /UK client interactions -customer-facing role

4. Hybrid - Agile & waterfall

5. MS projects and good understanding on MPP tool ( Microsoft project plan tool), JIRA, ASANA, Smart sheets

6. SDLC understanding

7. End to end project management experience

8. PMP certification - added advantage

9. Fluent communication without MTI and grammatical mistakes is must.

Roles and Responsibilities:

• Prepare the project plan and maintain the base version and latest version and obtain client approval as needed.
• Set up the communication channel with client and internal management/project team for all Symphony Implementation projects.
• Triage any requirements along with team and arrive at solutions or seek assistance from management to meet the project committed timelines.
• Lead the implementation entirely and close out on the client post go-live with hand holding the client to the support team.
• Generate Change Requests wherever it is applicable and genuinely try for additional revenues where it could benefit the client.
• Deliver client requirements and expectations within the agreed project timeline and make sure all the objectives that are captured in the SOW are achieved with exceptional quality.
• Ensure that all the supporting teams such as PE, Support, Annuities, Rules, Paralegal teams are utilized in case of need for any implementation as per the agreement.
• Engage and/or contribute to minimum 3 process improvement initiatives that enables project delivery and seamless client support.
• Limit functional bugs to a set percentage for every implementation into Production.
• Communicate with client and management upfront about any mismatch in terms of the client requirement which may impact the project schedule.
• Maintain and provide the relevant data for project status and progress whenever management requests for it.
• To train self and the team members on the Implementation process and on client data validation
• Hands-on experience in Project Management using any tool and in activities such as Project estimation, planning, costing, team timesheet maintenance, preparing proposal, RFP etc.
• Good understanding of design & solution process will be added advantage.
• Hands on experience in handling ;Fixed price projects & restricting scope creep and resource wastage.
• Excellent verbal and written communications are a must for this role.