Assistant Manager
IndiGo (InterGlobe Aviation Ltd)
Gurgaon, Haryana, India
ASSISTANT MANAGER - PRODUCT MANAGER
Hotels, Loyalty & Travel Commerce
Location: Gurgaon, India
Function: Digital Product & Travel Commerce
Role Purpose
IndiGo is looking for a highly motivated Product Manager to build and scale Hotels, Loyalty, and Travel Commerce products that drive customer engagement, conversion, revenue growth, and ecosystem expansion.
This role sits at the intersection of Business, Product, Technology, and Customer Experience. The ideal candidate will combine strong business product management capabilities with sound technical understanding of APIs, integrations, system architecture, data flows, network flows, and digital platform operations.
The role will own product initiatives and combine product delivery with commercial thinking to improve conversion, margin and repeat usage across Hotels, IndiGo BluChip earn and burn, and new product launches such as curated holiday packages.
Key Responsibilities
- Product Delivery & Execution
- Own initiatives end-to-end from ideation and prioritization to launch and optimization.
- Manage product backlogs and work with Engineering, Design, Architecture, QA, Analytics, Operations, Business Teams, External Partners.
- Lead UAT, release planning, go-live readiness, production validation, and post-launch reviews.
- Drive root cause analysis and corrective actions for production issues and customer-impacting defects.
- Monitor and manage customer experience metrics including Page Load Times, API Response Times, Booking Success Rates, Funnel Conversion, Platform Availability
- Track product KPIs across conversion, booking success, revenue, margin, loyalty adoption and platform performance.
- Technical Product Management, Solution Design & Integrations
- Translate business requirements into functional and technical requirements, PRDs, user stories, process/data flows and integration specifications.
- Drive API integrations across hotel suppliers, loyalty, payments, CRM and external partners.
- Collaborate with Engineering and Architecture on solution design, system dependencies, scalability, API performance, authentication, error handling and exception scenarios.
- Support UAT, production readiness, root-cause analysis and post-launch optimisation.
- Possess working knowledge of Akamai/CDN, caching, API performance and customer experience metrics such as page load time, booking success rate, and API response time.
- Hotels & Travel Commerce Product Management
- Own customer journeys across hotel discovery, search, listing, pricing, booking, checkout, payments, confirmation, and post-booking servicing.
- Identify conversion leakages and improve funnel performance using analytics, experimentation, UX enhancements, and personalization.
- Partner with supply and commercial teams to enhance inventory visibility, merchandising, pricing competitiveness, member rates, and promotional experiences.
- Translate commercial opportunities into product capabilities that improve take rate and contribution, including supplier prioritisation, merchandising, offer rules and direct-supply visibility.
- Monitor booking success rates, abandonment trends, pricing accuracy, content quality, and customer feedback, identify business opportunity and drive relevant product initiatives.
- Own 0-to-1 development of new travel commerce products like holiday packages.
- Drive adoption and revenue growth across Hotels and future Travel Commerce products.
- Loyalty Integration
- Design and enhance loyalty experiences across earn, burn, member pricing, bonus rewards, and tier-based benefits.
- Define customer journeys, redemption flows, eligibility rules, accrual logic, refund scenarios, and settlement processes.
- Partner with Loyalty, CRM, Marketing, Finance, and Engineering teams to create seamless member experiences.
- Build capabilities that increase loyalty engagement, repeat bookings, customer retention, and program profitability.
- Drive future integrations across loyalty ecosystem partners and ancillary products.
Candidate Profile
Experience
- 3-5 years of Product Management, Technical Product Management, Business Analysis, Travel Commerce, E-commerce, Marketplace, Loyalty, or Digital Product experience.
- Demonstrated ownership of customer-facing digital products from conception through launch and optimization.
- Experience working across business, technology, and operations functions.
- Hands-on experience in Product Strategy, Roadmap Planning, PRDs, User Stories, UAT & Release Management, Stakeholder Management, Conversion Optimization, Product Analytics.
- Working knowledge of REST APIs, JSON/XML, microservices, system integrations, data/sequence workflows, API Gateways, failure & exception handling and digital platform architecture.
- Ability to confidently engage with Engineering and Architecture teams on solution design and integration discussions.
Preferred Experience
- Exposure to Hotels, OTAs, travel marketplaces, holiday packages, flight cross-sell, mobility or e-commerce marketplaces.
- Experience building loyalty, rewards, wallet, membership, subscription, coupon or points-based earn and redemption journeys.
- Experience working with multi-partner inventory, dynamic pricing, bundled products or multi-item checkout.
- Exposure to Akamai CDN, Cloud Platforms (AWS/Azure/GCP), Adobe Analytics, Google Analytics, Datadog, Jira, Confluence, Figma
Educational Qualifications
- Bachelor's Degree in Engineering, Computer Science, Information Technology, Mathematics, Statistics, Economics, or related disciplines.
- MBA preferred but not mandatory.
- Candidates demonstrating strong product ownership and technical fluency will be highly preferred.