Project Manager - HRMS

Role Overview

We are looking for an experienced Project Manager to lead end-to-end project delivery, implementation, and client engagement. The role involves managing project lifecycles, driving delivery excellence, coordinating cross-functional teams, supporting presales activities, and ensuring customer satisfaction.

Candidates with experience in HRMS/HRIS/HCM implementations will have an added advantage. However, professionals with strong project management and implementation experience across other enterprise software solutions, such as ERP, CRM, or SaaS platforms, are also encouraged to apply.

Key Responsibilities

• End-to-End Project Management: Manage the complete project lifecycle, including requirement gathering, scoping, planning, roadmap development, timelines, resource allocation, progress tracking, and project closure.
• Delivery Management: Lead and monitor project teams to ensure timely, high-quality delivery within agreed timelines and scope.
• Client & Stakeholder Management: Conduct project review and steering committee meetings, manage stakeholder expectations, and ensure customer satisfaction.
• Presales Support: Collaborate with the Business Development team on product demonstrations, requirement gathering, solution design, and proposal preparation.
• Product Collaboration: Work closely with Product Development teams to recommend product enhancements based on client feedback, market intelligence, and competitor benchmarking.
• Customer Success & Support: Ensure a high-quality customer experience by maintaining agreed service levels and turnaround times.
• Performance Monitoring: Define and monitor key performance indicators to improve the productivity of implementation, functional, and support teams.
• Escalation Management: Act as an escalation point for client concerns, project risks, and product-related issues, ensuring timely resolution.
• Process Improvement: Identify and implement tools, methodologies, and best practices to improve project delivery, software performance, and operational efficiency.
• Management Reporting: Provide regular updates to senior management on project progress, risks, deviations, corrective actions, and potential business impact.
• Documentation: Ensure clear documentation of business requirements, project scope, existing functionalities, planned features, and customization needs.
• Team Development: Support team hiring, training, mentoring, and continuous capability development.
• Knowledge Management: Develop and maintain project documentation, product training materials, and implementation knowledge repositories.

Eligibility Criteria

• 7–12 years of overall professional experience, with substantial experience in project management, software implementation, or enterprise solution delivery.
• Proven experience managing end-to-end implementations or complex technology projects for multiple clients.
• Strong understanding of project planning, scheduling, delivery management, and risk mitigation.
• Excellent client-facing, communication, leadership, and stakeholder management skills.
• Ability to manage cross-functional teams and multiple projects simultaneously.
• Willingness to travel as required.

Required Skills

• End-to-end project and implementation management
• Project planning, scheduling, and execution
• Delivery and risk management
• Client relationship and stakeholder management
• Cross-functional team leadership
• Requirement gathering and scope management
• Problem-solving and process improvement
• Senior management reporting and communication

Preferred Qualifications & Experience

• Experience in implementing HRMS, HRIS, HCM, or other enterprise software solutions.
• Exposure to HR Tech products and a good understanding of HR processes and workflows.
• Experience with ERP, CRM, SaaS, or other enterprise application implementations.
• Understanding of international HCM products and implementation practices.
• B.Tech or an equivalent technical qualification preferred.