Senior Operations Specialist - Asset Digital Journeys

IDFC FIRST Bank
Thane, Maharashtra, India

Job Requirements

About the Role

The Senior Operations Specialist – Asset Digital Journeys in the Loan Servicing – Retail Asset Operations department plays a strategic role in driving digital transformation across asset operations. This techno-functional position requires leveraging functional expertise to design and implement technology-driven solutions that enhance customer experience and operational efficiency. The role involves facilitating digital journeys for business teams, collections, and customer service, while also managing relationships with regulatory bodies and fintech partners to accelerate digital adoption.

Key Responsibilities

Primary Responsibilities

  • Design and implement digital workflows and systems that connect front-end and back-end operations for seamless execution.
  • Collaborate with business partners, OEMs (solution providers), and technology stakeholders to conceptualize and build digital solutions, and present approaches to senior management using presentation tools.
  • Drive digital system integrations across multiple applications, with expertise in API integrations.
  • Gather, analyze, and finalize requirements; prepare BRDs; and design solutions for digital product integration.
  • Create and review test scenarios and documentation for system enhancements and development projects.
  • Identify project deliverables, organize tasks, follow up with stakeholders, and ensure milestones are achieved within target timelines.
  • Possess working knowledge of core sourcing and lending systems, including LOS (Loan Origination System) and LMS (Loan Management System).
  • Ensure compliance with regulatory requirements and internal policies.
  • Collaborate with internal stakeholders to implement new and existing system requirements.
  • Apply industry best practices in retail banking asset operations, including recurring payments, mandate management, and customer lifecycle management.
  • Preference will be given to candidates with experience in digital payments and payment gateway operations.

Secondary Responsibilities

  • Influence and engage stakeholders to drive execution outcomes.
  • Deliver results under pressure while maintaining high standards of quality.
  • Provide guidance to team members and ensure delegated tasks are completed accurately and on time.

Managerial & Leadership Responsibilities

  • Champion IDFC FIRST Bank’s “Customer First” culture by promoting high service standards for customer delight.
  • Collaborate with cross-functional teams including Business, Product, Customer Service, Credit, Technology, Analytics, and Risk to ensure smooth operations.

What We Are Looking For

Education

  • Graduation: Graduate in any discipline from a recognized institution.
  • Post-graduation: Postgraduate in any discipline from a recognized institution.

Experience

  • Minimum 3 years of relevant experience in digital operations, loan servicing, or asset operations.

Skills and Attributes

  • Strong techno-functional skills with the ability to translate business needs into technology solutions.
  • Proficiency in API integrations and digital product implementation.
  • Experience in requirement gathering, BRD creation, and solution design.
  • Knowledge of core lending systems such as LOS and LMS.
  • Familiarity with the payments ecosystem and regulatory bodies like NPCI.
  • Excellent communication skills—both written and verbal.
  • Strong project management capabilities and stakeholder engagement.
  • Ability to work under pressure and deliver high-quality results.
  • Team management and mentoring capabilities.

Score my resume against this job, free →

Questions about this job

How do I apply for the Senior Operations Specialist - Asset Digital Journeys job at IDFC FIRST Bank?

Use the apply link on this page: you apply directly with IDFC FIRST Bank on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does IDFC FIRST Bank want for this Senior Operations Specialist - Asset Digital Journeys role?

The job description asks for API integrations, requirement gathering, BRD creation, solution design, core lending systems, LOS, LMS and project management. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at IDFC FIRST Bank?

Apply to the IDFC FIRST Bank roles that match your experience, and tailor your resume to each job description: for this role that means showing API integrations, requirement gathering, BRD creation. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this Senior Operations Specialist - Asset Digital Journeys job remote or onsite?

This is based in Thane, Maharashtra.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with IDFC FIRST Bank, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

Will you get shortlisted for this role? Check your match free →