Category Lead (Health and Wellness)

Mosaic Wellness
Thane, Maharashtra, India

Job Summary

You will build and grow business end-to-end with customer love at the center. Own the proposition, launch pipelines & retention levers. Translate customer insight into product, messaging and experience that drives high NPS, strong repeat and long-term value.

Key Responsibilities

  • • Customer obsession & insight Maintain a deep, up-to-date understanding of consumer behaviour, triggers, barriers and trends.
  • Translate insight into product and communication propositions that create emotional trust and customer love.
  • Champion a consumer-first mindset across product, marketing and operations.
  • Customer experience & NPSDesign and run initiatives that measurably improve NPS and repeat rates.
  • Identify and fix experience breakpoints (onboarding, first-use, delivery, support, subscription flows).
  • Implement rapid-learning loops: triage low NPS feedback, run root-cause analysis, prioritise fixes, measure impact.
  • Growth, funnels & retention
  • Optimise funnels for acquisition & retention with a customer-first lens.
  • Define launch pipelines and execution playbooks that balance short-term acquisition with long-term customer love.
  • Cross-functional delivery & culture
  • Work closely with Sales, Marketing, Product, CX, Ops and Supply to translate customer insight into briefs, product changes and operational fixes.
  • Build tools, dashboards and reporting that make customer health visible and actionable across the org.
  • Recruit, coach and scale teams who operate with customer empathy and high execution cadence.
  • Performance & continuous improvement
  • Prioritise initiatives using impact-on-NPS/retention and ROI. Scale what improves customer love and commercial returns.
  • Own business outcomes and unit economics with an obsession on sustainable customer growth.
  • Stay current on category & market trends and competitor customer experiences; bring best practices that raise the bar.

Qualifications & Expectations

  • 6+ years’ relevant experience (category & brand building preferred)
  • Founder/entrepreneur or intrapreneur track record in B2C growth. (0→1 and scale)
  • Experience with D2C / e-commerce is preferred.
  • Deep consumer-first thinking — you convert insight into clear commercial actions and emotionally resonant narratives.
  • Strong analytical skills; comfortable with data, dashboards and experimentation.
  • Bias for action: results-oriented, ownership mindset, able to operate in ambiguity and move fast.
  • Excellent stakeholder communication — you can present clearly and drive cross-team alignment.

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Questions about this job

How do I apply for the Category Lead (Health and Wellness) job at Mosaic Wellness?

Use the apply link on this page: you apply directly with Mosaic Wellness on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does Mosaic Wellness want for this Category Lead (Health and Wellness) role?

The job description asks for customer obsession & insight, consumer behaviour, product and communication propositions, customer experience & NPS, growth, funnels & retention, cross-functional delivery & culture, performance & continuous improvement and analytical skills. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at Mosaic Wellness?

Apply to the Mosaic Wellness roles that match your experience, and tailor your resume to each job description: for this role that means showing customer obsession & insight, consumer behaviour, product and communication propositions. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this Category Lead (Health and Wellness) job remote or onsite?

This is based in Thane, Maharashtra.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with Mosaic Wellness, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

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